Inside Sales Center Agent - Louisville, KY

United States·LouisvilleFull-Timemid

OtherInside Sales

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Quick Summary

Overview

Join our Renewal by Andersen of Louisville, KY Inside Sales Center Team! RbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation -the most recognized window brand in North America.

Key Responsibilities

Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments Follow provided scripts and processes to accurately set qualified appointments Maintain accurate customer…

Requirements Summary

1–2 years of call center or customer service experience preferred Strong ability to work independently and stay self-motivated Excellent active listening and communication skills Detail-oriented with strong organizational abilities Positive attitude…

Technical Tools

ms-office

We are currently seeking four motivated and customer-focused Call Center Agents to join our growing team.

Monday – Friday
8:30 AM – 5:30 PM

Tuesday – Saturday
8:30 AM – 5:30 PM

Both scheduled positions are full-time, 40 hours per week, with two days off each week. Occasional flexibility may be required based on business needs.

What We Offer

~1 min read

✓Base Pay: $20 per hour

✓Monthly Bonus Opportunity: Up to $1,000

✓Paid Time Off

✓12 Paid Holidays

✓Health Insurance

✓Dental Insurance

✓Vision Insurance

✓Life Insurance

✓Opportunities for professional development, training, and career advancement

Requirements

~1 min read

1–2 years of call center or customer service experience preferred
Strong ability to work independently and stay self-motivated
Excellent active listening and communication skills
Detail-oriented with strong organizational abilities
Positive attitude with strong problem-solving skills
Energetic, versatile, and highly motivated
Basic proficiency in Microsoft Office

Responsibilities

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→Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments
→Follow provided scripts and processes to accurately set qualified appointments
→Maintain accurate customer records and appointment details within internal databases
→Support Design Consultants by ensuring appointment information is complete and properly documented
→Deliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen’s Signature Service Program
→Represent the company professionally and positively in every customer interaction

This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in creating an outstanding customer experience from the very first interaction.