Remote Medical Support Assistant (Medical Receptionist)

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (Medical Receptionist) to support the Sheridan VA Medical Center located at 1898 Fort Road, Sheridan, WY 82801. This is a remote position; however, candidates must be willing and able to work onsite if required. Working hours are Mon-Fri, 7am-6pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers. 

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

• Scheduling appointments
• Coordinating Veteran care with community providers.
• Communicating with internal providers regarding VA Community Care processes.
• Validating and updating patient demographic information.
• Processing health records into CPRS and VISTA systems.
• Managing community care consults via HSRM and PPMS.
• Handling phone calls and inquiries professionally.
• Using Microsoft Office tools and VA systems daily.
• Performing pre- and post-appointment tasks.
• Supporting patient aligned care teams.
• Monitoring and reporting VetLink kiosk performance.
• Ensuring compliance with HIPAA, VA privacy, and security standards.
• Participating in team huddles and maintaining workflow efficiency.
• Completing mandatory and remedial training.
• Maintaining infection control compliance (e.g., TB testing, immunizations).
• Responding to security incidents and cooperating with investigations.
• Managing records per VA and federal guidelines.

Qualifications

• Citizen of the United States of America.
• High school diploma or GED.
• Must live within 50 miles of the facility
• Ability to speak clearly, hear and write English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors.
• No health restrictions affecting job performance.
• Basic medical terminology
• Minimum 6 months of customer service experience.
• No sponsorship available 

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force