Customer Service Representative - Call Center

United States·Margate,Rocky Mountmid

OtherCustomer Support SpecialistAgentCustomer

1 views0 saves0 applied

Apply Now

Quick Summary

Overview

About Answering Service Care A Legacy of Excellence in Customer Service For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide.

Key Responsibilities

Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs Perform lead intakes, gather information, and document…

Requirements Summary

Strong verbal and written communication skills Ability to multi-task and remain focused in a fast-paced environment Excellent listening skills and a keen attention to detail Empathetic and compassionate approach to customer interactions Intermediate…

Technical Tools

OtherCustomer Support SpecialistAgentCustomer

Answering Service Care is hiring Customer Service Representatives for our FL, NJ and NC offices! In this role, you will answer calls, take accurate messages, schedule appointments, transfer calls, and help customers from industries such as medical, legal, home services, real estate, and business services.

This is a good fit if you have experience as a customer service representative, receptionist, front desk associate, medical receptionist, call center agent, dispatcher, or office assistant.

Nice to Have

~1 min read

Starting at
- Margate, FL = $16.00/hr + Weekly performance bonus (starting at $2.75/hr)
- Rocky Mount, NC = $15.00/hr + Weekly performance bonus (starting at $2.75/hr)
- Hamilton Township, NJ = $18.00/hr + Weekly performance bonus (starting at $2.75/hr)
+ $0.50/hr after 4 months
Weekly direct deposit

On-site in our offices in Margate, FL, Hamilton Township, NJ and Rocky Mount, NC

What We Offer

~1 min read

✓Health, dental, and vision coverage for full-time employees

✓PTO starts accruing on day one

✓Employee Assistance Program

✓Training and development resources

✓Childcare reimbursement

✓Gym membership reimbursement

✓Advancement opportunities

Responsibilities

~1 min read

→Answer inbound calls with professionalism, warmth, and accuracy
→Take messages, gather details, and document information clearly
→Schedule appointments and route calls to the right person or business
→Follow client-specific instructions and call scripts
→Use multiple computer systems while staying focused on the caller
→Support calls, live chat, SMS, and email when needed
→Stay calm and helpful during urgent or high-volume situations

Strong phone voice and written communication
Customer service, receptionist, front desk, call center, or office experience preferred
Comfortable typing, using computers, and moving between systems
Detail-oriented and able to follow instructions accurately
Patient, empathetic, and steady under pressure
Reliable attendance and a professional attitude

Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
Always Improving – We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
T.E.A.M. (Together Everyone Achieves More) – As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
Innovation – We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.

Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.