Bilingual Spanish Answering Service Agent

• →Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• →Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
• →Perform lead intakes, gather information, and document details with precision
• →Schedule appointments and transfer calls to the appropriate contacts as needed
• →Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• →Navigate multiple systems and maintain thorough call documentation
• →Provide outstanding customer service by demonstrating empathy and patience
• →Live chat, SMS, and email support

• Strong verbal and written communication skills
• Ability to multi-task and remain focused in a fast-paced environment
• Excellent listening skills and a keen attention to detail
• Empathetic and compassionate approach to customer interactions
• Intermediate to advanced computer skills
• Ability to maintain positivity and patience under pressure

• Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
• Always Improving – We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
• T.E.A.M. (Together Everyone Achieves More) – As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
• Innovation – We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
• Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.

Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.