Technology Operations Specialist, Melbourne Cricket Ground

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Overview

The opportunity Delaware North Australia is hiring a full-time Technology Operations Specialist to join our team at Melbourne Cricket Ground in Melbourne, Victoria.

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Delaware North Australia is hiring a full-time Technology Operations Specialist to join our team at Melbourne Cricket Ground in Melbourne, Victoria. As a Technology Operations Specialist, you will be responsible for supporting and maintaining all technology-related software and hardware, including the point-of-sale system, desktops, laptops, mobiles, printers, switches, email, and applications. If you are a tech-savvy professional with a strong background in IT operations and a commitment to ensuring seamless technology performance, we invite you to apply.

What We Offer

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✓Opportunities to gain experience and develop your skills at some of Melbourne’s most exciting events and venues

✓We’re a team that cares. With a focus on collaboration and support, we bring out the best in each other

✓Work at Australia’s most iconic venues and events

✓Grow fast and develop new skills, take risks, and make your mark within a global company

Responsibilities

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→Provide technical support and administration including training, reporting, documenting, and access
→Identify issues, troubleshoot, and escalate when required
→Serve as the administrator of the point-of-sale system 
→Collaborate with cross-functional teams to implement technology solutions that enhance operational efficiency and improve user experience
→Monitor and maintain network performance, ensuring all systems are secure and functioning optimally to support business operations

Bachelor’s degree or equivalent in information management, computer science, computer systems engineering, business administration, mathematics, or a related field
Experience in the retail or hospitality industry preferred
Relevant experience in point-of-sale with experience in Agilysys InfoGenesis preferred
Experience in a level 2 position within IT with a background in technical support
Developed stakeholder management skills with a strong service focus

The Melbourne Cricket Ground (MCG) stands as Australia’s most iconic sporting venue and the largest stadium in the Southern Hemisphere, with capacity for over 100,000 fans. Renowned for hosting blockbuster AFL clashes, international cricket, and major entertainment events, the MCG is also a premier destination for concerts, special occasions, and non-event-day functions. Beyond the action on the field, Delaware North offers a variety of retail food and beverage options, premium hospitality, and multipurpose spaces for corporate and private events. A true cultural landmark, the MCG delivers unforgettable experiences at the heart of Melbourne’s sporting and entertainment scene.