Casualty Claims Representative

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Casualty Claims professional to join our team. This job requires mastery of claims-handling skills and requires the person to:

• →Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• →Analyze and interpret policy coverage and determine liability and damages.
• →Negotiate claims settlements in accordance with company procedures and within authority limits.
• →Communicate claim status to all relevant stakeholders, including insureds and agents.
• →Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• →Participate in training and education programs to enhance claim-handling skills.
• →Travel as needed for onsite investigations or meetings.
• →Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

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• Bachelor’s degree or equivalent combination of education and related experience.
• At least 3 years of casualty claims experience.
• Basic understanding of casualty policy language
• Strong verbal and written communication
• Ability to gather and interpret information for effective claims resolution
• Demonstrated ability to manage time and tasks efficiently
• Interpersonal skills to deal with diverse customers and situations