Field Claims Representative

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Field Claims professional to join our team. This job requires mastery of claims-handling skills and requires the person to:

• →Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability.
• →Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims.
• →Become familiar with insurance coverage by studying insurance policies, endorsements and forms. 
• →Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary.
• →Ensure that claims payments are issued in a timely and accurate manner.
• →Handle investigations by phone, mail and on-site investigations.

• Bachelor’s degree or equivalent experience
• A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
• Field claims handling experience is helpful but not required
• Knowledge of Xactimate software is preferred but not required
• Above average communication skills (written and verbal)
• Ability to resolve complex issues
• Organize and interpret data
• Ability to handle multiple assignments
• Possess a valid driver’s license

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.