Supervisor, Pharmacy Operations

Responsible for supporting the Operations Manager in the oversight of managing the day-to-day pharmacy operations and overall compliance. This includes implementation and enforcement of prescription processing, policies and procedures, supervision and training of staff and quality assurance.

• Education: HS diploma required.  AA, BA or BS preferred.

• Previous Experience: Minimum 2 years management or supervisory experience in a similar work environment preferred. Demonstrable knowledge of pharmacy, specialty pharmacy and leadership required.

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. 

• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.

• Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.

• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.

• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.  

• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. 

• Leadership and Mentoring: Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal. Ability to effectively lead projects from inception through implementation and assessment.

• Human Resources Management: Effectively hire, coach and support staff develop, as applicable, as well as manage resources, performance and employee relations, and supervise within established policies, procedures and legislation.

• Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required. − Experience with CPR+ (Complete Patient Records), preferred.

• Active State of Florida Pharmacy Technician license and Pharmacy Technician certification (PTCB)

• Valid state Driver’s License for travel to satellite offices and offsite meetings.

• Travel: Minimal (occasional conferences)

• Standard Workdays/Hours: Monday to Friday 8:30 AM – 5:00 PM, evenings and weekends as required.

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