Sales Support Specialist (Telecommunication)

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The Specialized Support - ACC/AT&T is responsible for providing comprehensive presales support for ACC and AT&T opportunities. This entry-level position requires exceptional attention to detail and the ability to navigate complex provider systems, terminology, and processes. The role serves as a critical bridge between AppDirect Advisors, providers, and internal teams while mastering the intricate language, acronyms, and multiple systems that define the ACC/AT&T environment. Success in this position requires adaptability to apply learned information to similar but varied situations across diverse customer scenarios.

• →Provide presales support for new and existing ACC/AT&T opportunities including detailed serviceability research and quoting
• →Generate accurate contracts and documentation while navigating complex ACC/AT&T terminology and requirements
• →Submit and track orders through multiple ACC/AT&T provider systems with meticulous attention to detail
• →Process and resolve billing tickets requiring careful analysis and provider-specific knowledge
• →Interface directly with AppDirect Advisors to support their customer success initiatives with ACC/AT&T services
• →Learn and master complex ACC/AT&T acronyms, terminology, and system-specific processes
• →Apply acquired knowledge to solve similar but not identical situations across varied customer scenarios
• →Collaborate with multiple internal teams including Order Processing, Project Coordination, and Billing
• →Maintain detailed and accurate records in AppDirect CRM systems ensuring data integrity
• →Respond promptly to follow-up questions and inquiries
• →Escalate issues appropriately while maintaining positive relationships with all stakeholders
• →Continuously develop expertise in ACC/AT&T product portfolio and evolving system requirements

• Bachelor's degree preferred
• Exceptional attention to detail with ability to manage complex, multi-step processes accurately
• Strong analytical skills with ability to learn and apply complex terminology and acronyms
• Telecommunications or technology industry experience
• Ability to adapt learned concepts to new but similar situations requiring critical thinking
• Strong proficiency in Google Workspace applications (Docs, Sheets, Gmail, Drive)
• Proficient skills in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience with CRM systems preferred; ability to learn multiple complex systems quickly
• Outstanding written and verbal English communication skills with precision in technical details
• Strong organizational skills with ability to juggle multiple systems and processes simultaneously
• Customer service orientation with problem-solving mindset and patience for complex issues