Global ESS Sales Operations Manager / Associate Manager

The Global ESS Sales Operations Manager / Associate Manager will act as a key business partner for Global ESS Sales Operations, supporting revenue forecast discipline and end-to-end operational governance across GCR, JP, KR, and SEA. This role is designed as a second owner for Global ESS Sales Ops.

The role will co-manage two major pillars: Revenue Forecast and Operation. The person should be able to connect business context, Salesforce data, contract readiness, pricing governance, and cross-functional execution to improve revenue visibility and operational quality.

1. Revenue Forecast & Management Reporting 

• →Support weekly and monthly tracking of target attainment, backlog status, pipeline movement, renewal progress, and revenue realization.
• →Review forecast assumptions, close dates, activation dates, deal stages, and pipeline hygiene to improve forecast accuracy.
• →Prepare regional and global business updates, deal risk summaries, forecast variance analysis, and management reporting materials.
• →Track renewal, upsell, downgrade, churn, and activation risks to support leadership decision-making.

2. Operation Governance & Deal Review

• →Own first-level deal review for New, Upsell, Renewal, Downgrade, Churn, and special pricing cases.
• →Review Salesforce opportunity data, including MRR, ACV, product scope, contract period, activation date, billing terms, discount rate, and approval status.
• →Drive Salesforce data hygiene by collaborating with relevant stakeholders to clean, validate, and maintain CRM data, ensuring data accuracy and reliable reporting output. 
• →Validate pricing structure, discount level, margin status, approval path, and required supporting evidence.
• →Identify low-margin deals, pricing exceptions, special terms, and contract risks; prepare escalation summaries for management review.
• →Ensure operational consistency across regions while maintaining flexibility for region-specific commercial needs.

3. Contract Readiness & Cross-functional Coordination

• →Ensure alignment among Salesforce data, approved commercial terms, service scope, report logic, and financial reporting before contract issuance.
• →Coordinate with Sales, CSM, Legal, Finance, Product, Strategy, and MIS teams to resolve deal blockers and execution risks.
• →Track pending approvals, missing information, contract review status, and operational blockers to support timely deal closure.

4. AI-enabled and Continuously Evolving Sales Operations

• →Leverage AI tools to improve Sales Operations efficiency, including SFDC data validation, forecast summary generation, pricing case comparison, meeting preparation, documentation, and recurring issue analysis.
• →Use AI tools to identify operational blind spots, summarize case history, compare similar deal structures, and improve quality control before management escalation.
• →Develop AI-enabled workflows and checklists to reduce manual work while keeping Sales Operations processes aligned with evolving products, business models, and governance requirements.
• →Dynamically track product changes, pricing model updates, service scope adjustments, and system workflow changes to ensure Operation processes remain up to date and continuously optimized.

[Minimum qualifications]

• 5+ years of experience in Sales Operations, Revenue Operations, Deal Desk, Business Operations, Commercial Operations, or Business Intelligence.
• Experience in SaaS, subscription business, B2B software, or enterprise technology is preferred.
• Strong understanding of revenue operations, including MRR, ACV, renewal, upsell, discount, contract term, approval workflow, and forecast governance.
• Strong analytical skills and business acumen, with the ability to identify commercial risks and operational inconsistencies.
• Detail-oriented and able to manage multiple priorities in a fast-paced, multi-region environment.
• Strong cross-functional communication skills with Sales, Legal, Finance, Product, Customer Success, Strategy, and MIS teams.
• Familiar with Salesforce and comfortable working with CRM data, reports, dashboards, approval processes, and CRM data hygiene.
• Strong Excel / Google Sheets capability.
• Comfortable using AI tools to improve productivity, data validation, documentation, business review preparation, and process optimization.
• Effective, clear, and concise communication skills in both written and verbal communication.
• Business English capability is required; Japanese or Korean language capability is a plus.

[Preferred qualifications]

• Experience in SaaS Deal Desk, pricing governance, commercial approval, or revenue operations.
• Experience supporting multi-region Sales teams or global revenue operation processes.
• Experience building Sales Ops SOPs, approval workflows, reporting dashboards, AI-enabled operation templates, or CRM data hygiene mechanisms.
• Familiarity with pricing model review, margin assessment, or profitability analysis.
• Salesforce Admin Certification is a plus, but not required.

• Business-minded operator who can connect revenue forecast, deal execution, pricing governance, contract readiness, and Salesforce data quality.
• Reliable second owner who can independently manage global operation workflows and serve as mutual backup for business continuity.
• Process optimizer who can keep Sales Operations workflows aligned with product evolution, pricing model changes, reporting needs, and organizational requirements.
• Practical AI adopter who can use AI tools to improve operational efficiency without compromising governance quality or data accuracy.

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