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Technical Account Manager - Greater China Region (f/m/d)

Beijing · BeijingFull-timemid

Customer SupportTechnical Account ManagerTechnical Support EngineerCustomer

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Overview

adjoe is redefining the future of mobile ads. Powered by advanced AI, first-party data and world-class engineers,

Technical Tools

Customer SupportTechnical Account ManagerTechnical Support EngineerCustomer

adjoe is redefining the future of mobile ads. Powered by advanced AI, first-party data and world-class engineers, we’ve perfected the offerwall experience for monetizing and scaling app publishers with solutions like Playtime and Arcade – now the fastest growing rewarded advertising channel globally – driving incremental engagement, retention, and revenue.

At the same time, we’re breaking into programmatic advertising with the intelligent bidding system of adjoe Ads. Together, this ecosystem connects app developers to over 600 million users worldwide for scalable growth. Backed by a $100 million investment from Bertelsmann and operating from offices in Hamburg, Boston, Singapore, and Tokyo, adjoe is defining the next stages of app and ad experience – right now. Join us.

Our Rewarded Solutions team develops the technology behind adjoe’s innovative rewarded engagement products that serve over 57 million daily mobile users.

The team’s tech stack consists of three major components: native Android and iOS SDKs written in Java/Kotlin and Swift handling complex engagement flows; widely customizable offerwall applications built with React TypeScript; and a highly performant Golang backend hosted on AWS that processes millions of events hourly. Our system matches each game with its ideal users, delivering rewards optimized for satisfaction through data processed via AWS Athena, Kafka, Spark, S3, and MySQL.

For team members, this means having state-of-the-art resources to build engaging rewarded ad experiences that seamlessly integrate into the world’s top apps while delivering exceptional results for advertisers and monetizers in this industry-leading technology.

3+ years of experience in a technical-client-facing role in AdTech, Big Tech, or SaaS (TAM, Sales Engineering, or Solutions Architecture), with some exposure to the mobile ecosystem
Manage the technical onboarding of our newest app partners in GCR & APAC and ensure a smooth SDK implementation process.
Become the link between various stakeholders, teams, and clients to provide clients with solutions to maximize their business goals.
Assist the supply business team by providing them with data-driven insights into how they can reach their KPIs based on the analysis, aggregation, and visualization of adjoe’s data.
Put on your detective hat and support publishers with issues they may face when integrating adjoe, ranging all the way from basic issues in their mobile app code to fine-tuning configurations.
Proactively identify integration issues that publishers may face and work with the product team to create solutions for these issues.
Contribute to maintaining easy-to-understand documentation of the integration process.
Be part of an international English-speaking team dedicated to scaling our adtech platform beyond our hundreds of millions of monthly active users.

You have a skill for communicating complex technical information to business teams and partners in Mandarin and English.
You are able to turn data into clear and actionable insights and document these in understandable spreadsheets or wiki pages to drive business growth.
You have excellent analytical and communication skills and can use SQL to query databases.
You act as the voice of the customer and support teams, providing clear and constructive feedback to Product and Engineering teams to help improve our tools, features, and overall user experience of our product.
You have a working knowledge of how different technical systems communicate with each other, such as being able to test HTTP REST endpoints and understand what could go wrong when they don’t work.
Plus: You are familiar with Java or have experience building your own apps.
Huge plus: You have hands-on experience working with app publishers, supporting them through SDK integrations, debugging tricky issues, and guiding them on best practices to ensure smooth rollouts and long-term success.
You have adtech working experience of 4+ years
Based in Beijing