Engagement Manager

Role: We’re looking to bring on an Engagement Manager to join our growing Marketing Services team. You will manage multiple CRM marketing programs simultaneously, partnering closely with cross-functional teams to deliver high-quality campaigns on time and within scope.

Acting as the primary liaison between clients and internal teams, you’ll translate client goals into actionable deliverables while ensuring strong alignment across strategy, execution, and performance.

This role is ideal for someone who blends strong project management capabilities with growing expertise in CRM and lifecycle marketing strategy, and who can balance client needs, team capacity, and business objectives.

• Serve as the primary point of contact for clients, ensuring all deliverables are aligned to business goals, KPIs, and executed on time and at high quality.

• Translate client goals into actionable marketing objectives, roadmaps, and measurable deliverables.

• Lead cross-functional teams (developers, strategists, designers, and QA) to deliver integrated MarTech programs that drive measurable impact.

• Oversee project execution across multiple workstreams, ensuring clarity in scope, timelines, priorities, and dependencies.

• Track all work in project management tools, and partner with internal teams to ensure appropriate resourcing, balanced workloads, and on-time delivery of assets.

• Maintain visibility into team capacity and allocation, partnering with Engagement Coordinators to ensure work is assigned based on availability, skillset, and priority.

• Identify risks or roadblocks that may impact delivery, timelines, or quality, and proactively drive resolution plans with internal teams.

• Monitor account health, ensuring work aligns with scope, timelines, and overall delivery expectations.

• Support budget awareness and efficient delivery by aligning work to agreed scope and flagging potential over-servicing or misaligned effort.

• Partner with clients and internal teams to continuously improve campaign performance through testing, insights, and optimization.

• 3–5 years of experience in a client management, account management, or project management role within a marketing, agency, or digital environment.

• Experience managing client accounts or programs, with exposure to multi-channel or complex marketing initiatives.

• Strong project management skills, with experience managing multiple projects or workstreams simultaneously.

• Working knowledge of platforms such as Iterable, Braze, Salesforce Marketing Cloud, or similar tools.

• Understanding of audience segmentation, personalization, A/B testing, and campaign performance analysis.

• Strong communication and client-facing skills, with the ability to build relationships and contribute to strategic discussions

• Highly organized, adaptable, and proactive, with the ability to thrive in a fast-paced environment.

• Has superior written skills, strong organization, and excellent communication and email etiquette.

• Is a strong collaborator and relationship builder who thrives in a team environment.

• Has excellent attention to detail and can synthesize information, break it down into clear tasks, and ensure nothing falls through the cracks.

• Has experience working in project management tools (Asana, Monday, Jira, Trello).

• Has experience working cross-functionally across multiple teams and stakeholders.

• Is able to balance multiple priorities while maintaining quality and meeting deadlines.

• Understands how to manage competing priorities across client expectations, team capacity, and delivery timelines.