Senior Sales Administrator (9 Month Fixed Term Contract)

• 1. Autonomous Quote & Contract Management
• Commercial Decisioning: Review and approve quote amendments autonomously, ensuring pro-rata billing and contract alignment are handled correctly to prevent post-sale escalations or credit notes
• Quota & Commission Oversight: Verify that deal structures accurately reflect sales activities to ensure correct quota credit and commission calculations for field representatives
• Complex Multi-Product Support: Lead the administrative build for larger bids and complex contracts
• 2. Systems Mastery & Process Improvement
• Salesforce Champion: Manage the cleanest possible sales data within Salesforce, auditing records and unblocking "locked" opportunity lines where appropriate.
• Process Evolution: Partner with Revenue Operations and Finance to identify and implement processes and guardrails for pricing and contract builds, driving automation that reduces administrative time for Partnership Managers
• 3. Cross-Functional Collaboration & Debt Resolution
• Finance & Billing Partnership: Act as the primary commercial bridge for the Finance team, proactively resolving complex customer queries that are blocking payment to ensure the swift closure of aged debt
• Dispute Resolution: Resolve invoicing discrepancies, auto-renewal challenges, and credit note requests, making autonomous decisions where appropriate on commercial resolutions that protect both the customer relationship and Arbor's revenue 
• Bids & Renewals Support: Coordinate with Bid Managers on large tender opportunities (e.g., G-Cloud 14) to ensure we can operationally support our response

• Experience: Solid experience in a Senior Sales Administration, Sales Operations, or Commercial Contracts role, ideally within a B2B SaaS environment
• Technical Excellence: Advanced proficiency in Salesforce (CPQ experience is a distinct advantage) and Excel 
• Decision-Making Track Record: Proven ability to handle complex commercial scenarios and debt-related queries with minimal guidance 
• Communication: Exceptional ability to explain complicated contractual or system issues in plain English to both technical and non-technical stakeholders

1. Phone screen
2. 1st stage
3. 2nd stage

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. 

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively  encourage applications from people of all backgrounds. 

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com 

Please note: We are unable to provide visa sponsorship at this time.