Site Reliability Technical Lead

• Architectural Leadership: Define and guide system architecture, balancing trade-offs between speed, scalability, maintainability, and security to meet business goals.
• Reliability and Performance: Champion accountability from design through to production by ensuring systems are observable and meet agreed Service Level Objectives (SLOs). Drive continuous improvement in platform reliability, performance, and efficiency.
• Incident Management: Lead Root Cause Analysis (RCA) when issues occur and contribute to optimizing the incident response process and framework.
• Automation: Drive automation initiatives across the team to reduce operational toil and improve system efficiency.
• Technical Standards: Uphold coding standards, promote automated testing, and work with the architecture community to drive technology adoption and share best practices across teams. Ensure production readiness standards for all services.
• Planning and Delivery: Lead technical estimation and feasibility assessments, ensuring plans are realistic and aligned with team capacity. Contribute to structured release planning and support post-release reviews.
• Mentorship and Coaching: Mentor and coach engineers through constructive feedback, knowledge sharing, and motivation. Foster alignment and help the team galvanise around technical solutions and goals.
• Collaboration: Work closely with Product Managers, Engineering Managers, and other engineers to align technical direction with product strategy. Communicate complex technical concepts clearly to both technical and non-technical stakeholders.

• Experience: Extensive professional experience in SRE, DevOps, or Platform Engineering on complex, scalable systems.
• Cloud Systems: Extensive expertise with AWS and distributed cloud architectures.
• Platform Scale: Proven experience operating platforms serving a high volume of requests (~1000 req/sec).
• Infrastructure as Code: Advanced proficiency with Terraform and configuration management tools.
• Programming: Strong skills in Python, Go, or a similar language for automation and tooling.
• Observability: Deep experience with monitoring and observability platforms (e.g., DataDog, Prometheus, or equivalent), plus incident/problem management.
• System Design: Expert understanding of distributed systems, microservices, and resilience patterns.
• Containerisation: Hands-on experience with containerization and orchestration technologies (Docker, Kubernetes, ECS).
• CI/CD: Practical experience with building and maintaining CI/CD pipelines for automated deployments.
• Leadership: Demonstrated ability in mentoring and supporting the growth of fellow engineers.

• Experience with chaos engineering and reliability testing.
• Knowledge of security best practices and compliance frameworks.
• Background in agile and lean methodologies (Scrum/Kanban).
• Contributions to open-source projects or the SRE community.

1. Phone screen
2. 1st stage
3. 2nd stage

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. 

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively  encourage applications from people of all backgrounds. 

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com 

Please note: We are unable to provide visa sponsorship at this time.