Technical Business Analyst (Payments) - 12 month FTC

• Collaborate with the Payments Senior Product Manager to shape, challenge and deliver a strategic product roadmap aligned with company goals
• Define problems and hypotheses based on customer needs and feedback, ensuring alignment with the product strategy.
• Work with Engineering and Product Design to identify assumptions, risks and validate feasibility of potential solutions
• Support the Payments Senior Product Manager in planning and coordinating the delivery of product development, through iterative sprint cycles and regular team ceremonies
• Decompose high-level product initiatives into detailed user stories, functional specifications and acceptance criteria
• Define detailed business rules, data validations, and error-handling scenarios to ensure robust technical solutions
• Document current and future-state workflows using data flow diagrams, sequence diagrams, and system schemas to guide the engineering team
• Collaborate with security and compliance stakeholders to ensure product requirements meet data protection regulations and payment security frameworks (e.g. PCI compliance)
• Proactively identify, track and manage technical cross-team dependencies that could impact the product roadmap
• Use data-driven iteration and testing to measure impact and inform adjustments.
• Act as the primary technical point of contact for the 2nd Line Support team, reviewing and triaging escalated bugs, system behaviour queries and high-priority customer issues.
• Partner with the Payments Senior Product Manager to prioritise support work, ensuring the resolution of bugs, maintenance and technical debt is balanced against strategic roadmap delivery.
• Champion a user-centric approach using feedback, metrics, and research to inform product decisions.
• Proactively communicate with stakeholders on milestones, progress, and adjustments to your plans.
• Foster collaboration, communication, and a culture of shared learning within the team and across departments.

We’re looking for a clear communicator who can map out complex problems and turn them into meaningful solutions with your engineering team. Beyond that, we’d love to see:

• Proven experience working in a technical business analysis role, with cross-functional teams, including engineering, design, and customer success.
• Experience working on complex technical requirements across multiple domains
• Comfortable working with remote teams. 
• Passion for building user-centric products that make a difference.
• Ability to effectively leverage data and metrics to make informed decisions
• Exemplary communication skills; ability to persuade and provide compelling rationale for decisions
• Proven experience working on payments products
• Experience in the Payments, Finance or EdTech sector is desirable
• Someone who thrives in a fast paced, AI-native environment with multiple internal stakeholders and high levels of collaboration.

1. Phone screen
2. 1st stage
3. 2nd stage

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. 

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively  encourage applications from people of all backgrounds. 

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com 

Please note: We are unable to provide visa sponsorship at this time.