Guest Services Associate Part-Time

Alliance Redwoods is a year-round Christian Camp and Conference Center nestled in the heart of the California Redwoods, which provides a magnificent 115-acre outdoor classroom for students to learn and grow, and serves over 55,000 visitors per year. Our mission is to provide "Service as Tall as our Trees", and we are seeking a Guest Services Associate who can do just that. This role is responsible for greeting and assisting guests, requires a passion for customer service and a commitment to providing exceptional hospitality. This is a part-time 20 hour per week position, which includes weekends.

Essential Duties

Fulfill consistent shifts at the Front Office:

• Greet and assist guests in the front office
• Answer phones and direct calls
• Open and/or close the office
• Communicate via radio to other departments
• Run gift store register, restock gift store, brew coffee
• Provide First Aid care to guests (First Aid/CPR/AED certification provided upon hire)
• May be required to respond to guest injuries, facilitate 911 calls and report incidents
• Clean and maintain orderly office environment
• Other office duties and projects as assigned
• Serve in other departments as needed

• Excellent communication skills, emphasis in the details
• Able to multi-task and handle frequent interruptions
• Able to perform under pressure, specifically in emergency situations
• Team player, willing to float departments based on needs of guests

• Must be in harmony with ARCG statement of faith and code of conduct
• Must pass background check
• Must have valid driver’s license
• High school graduate or equivalent
• Competent in Microsoft Office Suite, Google Docs, and ability to learn Cample
• Must be able to lift a minimum of 50 lbs.
• Must be able to stand for extended periods of time

Job Type: Part-time, 20 hours per week; weekend hours are required.

Compensation: $17-18.50 per hour, depending on experience.