Cash Application Team Lead Global Business Services - Decatur, IL

Cash Application Team Lead Global Business Services - Decatur, IL
This is a full-time exempt level position.

Position Summary
The Cash Application Team Lead is responsible for leading the Cash Application team within the NA Global Business Services organization. This role oversees daily operations, ensures timely and accurate application of customer payments, supports process improvements, strengthens controls, and develops team members to deliver excellent customer service and operational performance.

Required Qualifications

• High school diploma required.
• Bachelor's degree in Accounting, Finance, Business, or related field preferred.
• Prior leadership or supervisory experience preferred.
• Experience in Accounts Receivable, Cash Application, Shared Services, or Global Business Services environments preferred.
• Continuous Improvement experience (Lean, Six Sigma, or similar) is a plus.
• Strong Microsoft Office skills, particularly Excel.
• Strong analytical, organizational, and problem-solving skills.
• Ability to communicate effectively with team members, customers, and business stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities
Team Leadership

• Lead, coach, and develop Cash Application team members.
• Provide timely performance feedback and support employee development.
• Manage staffing, onboarding, training, and performance management activities.
• Foster a positive, collaborative, and customer-focused team environment.

Cash Application Operations

• Oversee daily cash application activities to ensure payments are processed accurately and on time.
• Monitor workloads, service levels, and key performance metrics.
• Partner with internal and external stakeholders to resolve payment issues and improve customer experience.
• Ensure operational compliance with company policies and internal controls.
• Monitor distribution of work utilizing multiple systems to gather and analyze data.
• Coach and Train staff on processes and process improvements.

Process Improvement & Controls

• Identify process improvement opportunities that increase efficiency, improve quality, and reduce costs.
• Analyze errors, identify root causes, and implement corrective actions.
• Maintain process documentation, standard operating procedures, and training materials.
• Support system enhancements and automation initiatives, including appropriate use of AI-enabled tools.
• Ensure strong financial and SOX controls are maintained within the process.
• Assist with Audit inquiries and responding within 24 hours.

Stakeholder Management

• Build and maintain strong relationships with business partners, customers, and leadership teams.
• Communicate process changes, performance results, and improvement initiatives.
• Lead meetings and present operational updates and recommendations.

Reporting & Metrics

• Monitor and analyze operational performance, quality, and productivity metrics.
• Review process costs and performance trends and recommend improvements.
• Use data to drive decisions and support continuous improvement efforts.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

• Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
• Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

Additional benefits include:

• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.