Collection Specialist (Maternity cover)

ADM’s GBS team is the productivity engine driving ADM’s growth through smarter, faster, and cost-effective solutions. With a team of almost 400 professionals, EMEA GBS supports 32 countries, creating an international environment that champions diversity, equity, inclusion and belonging across all functions. We are seeking passionate individuals to help unlock value for our stakeholders, optimize processes and grow our team members.

Why GBS at ADM? At GBS, we believe in:
Continuous Improvement: We strive to streamline processes, drive efficiency, and foster innovation in everything we do.
People Development: We invest in our team members, offering opportunities for growth, training, and career advancement.
Stakeholder Value: By improving our transactional processes, we deliver measurable value to ADM and its partners globally.
Join us in our mission to make ADM better every day. Discover a career with global impact—join the ADM GBS team!

Your Challenge
An opportunity has arisen for a Collection Specialist in Poznan, Poland. The main purpose of this role is to support one or more ADM locations with all issues concerning receivables and payments. In your role, you report to the team lead for collection.

Responsibilities

• Contact overdue customers by email or phone
• Process and review account adjustments
• Resolve client discrepancies and short payments
• Support customers in cases of missing or incorrect invoices, quality claim, etc.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process
• Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis
• Establish and maintain effective and cooperative working relationships with traders and sales
• Documenting the steps taken in the collection system GetPaid
• Preparing the weekly report for the assigned unit
• Support projects relevant to collections

Requirements

• Bachelor's degree or in banking, finance, economy, accounting, or an Economic high school graduate with training in SKwP
• English: Native or fluent proficiency required. German/Italian would be highly considered as asset.
• Basic knowledge about finance/ accounting
• 1+ year of experience in collection/ AR/ accounting is a must
• Advanced  communication and teamwork skills
• Basic accounting knowledge esp. of billing and collections procedures, will be an advantage
• Good problem-solving and decision-making skills
• Ability to prioritize and manage multiple responsibilities
• Assertive, target-driven and autonomous work approach
• Commitment to excellent customer service
• Willingness to work 3 days per week from our Poznań office.

 
Our Offer

• Competitive salary & benefits including private medical care and Multisport
• Office available for people with physical disabilities
• At least 1 year contract in a stable, international company for the 13th time, awarded as one of the best employers by the magazine Fortune
• Work in great localization in an A class office building (Business Garden)
• Flexible work start times (7:00-9:00)
• Language courses paid for by the employer
• Financial support in obtaining the ACCA or CIMA certificate; ADM has the status "ACCA approved employer" (Platinum Level) and „CIMA approved employer

 

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.