NUH Team Manager

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Management - Day to day supervision and oversight of direct reports.

• Lead and motivate a high-performing team to deliver exceptional service.
• Manage the team’s performance against agreed KPIs.
• Control and monitor workload of the team ensuring agreed Service Levels are achieved and Quality is maintained. 
• Implement relevant corrective actions where issues are identified.
• Ensure that processes and practices embedded within the team actively support achieving external and internal service standards.
• Manage and co-ordinate team resource, ensuring adequate cover in place to achieve Team deliverables.
• Monitor the teams’ adherence to documented processes and procedures.
• Production and distribution of relevant business reports & individual staff performance reports as required.

Team Support

• Develop effective methods of management and communication with relevant business areas.
• Proactively manage the team to ensuring high levels of engagement at all times.

• Act as an escalation and referral point for direct reports on all technical matters, problems, issues, and complaints.
• Engagement with Manager and other stakeholders to raise profile of team, including contribution to overall company performance

Development & Training

• Manage the performance and competency of the team through annual appraisals, team meetings and 1:1s.
• Actively encourage and support the team’s continuous personal and professional development through development pathways, and professional qualifications.
• Implement coaching, training, and development plans to enhance individual performance and strengthen the team’s ability to meet the demands of their role.

Other

• Assist the business with other adhoc tasks as required.
• Provide accurate MI regarding team’s performance as required.

Skills / Competencies

• Excellent communication and interpersonal skills with confidence to build rapport with the team, customers, and relevant stakeholders
• Effective Leadership & influencing skills and ability to develop high performing teams
• Results orientated to drive optimum performance against all Team deliverables
• Strong technical, analytical, and business acumen skills, forward thinking with a mindset of continuous improvement 
• Problem solving, negotiation & decision making, ability to take ownership and responsibility for decisions
• Excellent time management and organisation skills
• Agility to respond to change and resolve conflict
• Regulatory & compliance awareness
• Ability to learn and take on new tasks quickly; using own initiative when under pressure.

• Minimum A-Level qualification preferred.
• Certificate In Insurance (CII) qualification is desirable.

• Minimum of 2 years’ experience of managing a team in a fast paced, service driven and target orientated environment is required.
• Experience of the working in the Insurance industry desirable.

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