Manager, Care & Repair Operational Excellence

North VancouverFull-timemid

OperationsOtherOperational Excellence Manager

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Overview

Department: Supply Chain Excellence – ReBIRD – Care & Repair Operations Reports to: Director, Care & Repair Ops Location: North Vancouver,

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OperationsOtherOperational Excellence Manager

Department: Supply Chain Excellence – ReBIRD – Care & Repair Operations

Reports to: Director, Care & Repair Ops

Location: North Vancouver, BC

Your Opportunity at ARC’TERYX:

As the Manager of Care & Repair Operational Excellence, you will lead and champion for process and continuous improvement that elevates the guest experience as well as optimize operations throughout our Care & Repair network. This role offers the opportunity to be a change maker by measuring our services through data and insights and developing and executing industry leading continuous improvement initiatives. You will work close in collaboration with After-Sales, Retail Ops, Tech, Manufacturing as well as the broader Supply Chain and ReBIRD teams to optimize operational efficiency.

This role is based out of our North Vancouver office and is open to hybrid remote work.

Meet Your Future Team:

Circularity is at the heart of Arc’teryx’s sustainability vision. Through a program that we call ReBIRD, we service, care for, and give our gear multiple lives. By joining the Care & Repair Ops team, you’ll be part of an innovative space where technology, sustainability and guest experience intersects. This is your chance to make a real impact - driving change, shaping the future of circularity in fashion, and building solutions that matter. If you’re passionate about circularity, creating meaningful guest experiences, and continuous improvement, this is the team for you.

Partner with Care & Repair Operations team to oversee the maintenance, management and adherence of processes and operations within our global repair network

Develop and lead ReBIRD Center of Excellence

Analyze ongoing operational processes and lead initiatives to streamline workflows, eliminate waste and optimize resources to enhance overall operational performance in our global repair network

Develop and deliver a multi-year strategic roadmap that enables scalable operations for global standards

Support regional teams in identifying gaps and opportunities to refine and streamline operations for global standards

Expand performance metrics and meaningful KPIs to evolve and elevate operations as well as the guest experience

Work in collaboration with ReBIRD analytics team to build reports and dashboards to track progress, identify issues, and provide actionable insights to internal and external stakeholders

Build and lead a high performing operational excellence team that challenges the status quo in driving meaningful and impactful change

Partner with Care & Repair Operation team to ensure scalability and efficiency of operations in our expanding and evolving global network

Partner with Care & Repair Innovation team to streamline RM operations to ensure scalability

Partner with broader ReBIRD and guest services team for service excellence

Support various Arc’teryx circular initiatives, inclusive of repairability and disassembly workflows

You have a bachelor’s degree in supply chain, apparel, operations or engineering or equivalent industry/related business experience

You have 5+ years experience in a related role within a global organization, leading operational excellence and/or continuous improvement initiatives

You have 5+ years experience leading and managing a high-performing team

You demonstrate proficiency and passion for lean methodology, tools and principles with strong experience with application of Lean and Six Sigma

You have strong analytical and problem-solving skills

You are proactive in identifying the root cause and developing solutions

You have experience leading projects with cross-functional stakeholders and facilitating meetings and workshops

You demonstrate the ability to build relationships, negotiate, influence and manage change in a complex global environment

You have experience with vendor management

You have experience working in roles where you need to translate information between technical and non-technical players and have excellent communication skills

You remain highly flexible and adaptable when faced with ambiguity

You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to leaving it better

You are able and willing to travel (domestically and internally)

Your passion for work is paralleled by your passion for getting outside and living it