Arcteryx.Com17h ago

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Retail Ops Coordinator, Operational Solutions

Canada·North VancouverFull-timemid

OtherCoordinator

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Quick Summary

Overview

Your Opportunity at ARC’TERYX:As the Retail Operations Coordinator, on the Ops Solution team,

Technical Tools

OtherCoordinator

The Operational Solutions team designs the ideal conditions for stores to get everything done. We act as a cornerstone of our channel team, and we are the conduit between the retail stores and the cross-functional partners at HQ. Based at HQ, Operational Solutions is responsible for representing stores in cross-functional projects; partnering to create clear, concise store communications, implement programs to stores, develop store operating frameworks and define recurring processes.

Coordinating operational projects and supporting the execution of retail programs across the OPS SOL Program Managers team

Partnering with OPS SOL and developing and submitting store communications to ensure teams have clear and timely information

Pull and maintain project reporting for Ops Solutions Project Managers' day-to-day programs

Supporting and editing in the upkeep of store operations resources, procedures, and documentation

Partnering with IT on ticket support and escalation

Coordinate non-merch forecasting and ordering with vendors (hangers, shoppers, gift cards)

Collecting, organizing, and summarizing operational data to help identify trends and support team decision-making

Partnering with Ops Sol Program Managers and cross-functional stakeholders to gather information, track action items, and ensure alignment on projects

Monitoring stores feedback through the Retail inbox and escalating operational challenges to the appropriate partners

Supporting the preparation of presentations, reports, and business updates for internal stakeholders

Assisting with pilot programs, operational launches, and process improvement projects

Supporting stores by responding to operational inquiries and connecting teams with the appropriate resources

Supporting the development and improvement of processes to keep pace with a high growth organization

Supporting the rollout of new retail programs, systems, and operating procedures

Identifying opportunities to streamline processes and reduce operational complexity for stores

Supporting updates to reporting tools and summaries that provide greater visibility into store operations

Partnering on initiatives supporting business growth, and evolving retail operating models

Contributing to continuous improvement projects that improve the store experience and operational effectiveness

You have a degree or post-secondary education in business, operations, or project management, or equivalent experience

You have 1+ years of experience supporting retail operations, project coordination, or store-based initiatives

You have 2+ years of experience working in a retail environment

You are exceptionally organized, with an eye for detail and accuracy

You are open and approachable, with a customer-service focused mentality

You have excellent interpersonal and communication skills, and a demonstrated ability to build relationships across all levels of the organization

You can multi-task, meet deadlines, and manage priorities working in a fast-paced environment

You have strong project coordination skills and are comfortable tracking timelines, tasks, and deliverables

You are proficient in tools like Excel and Smartsheet,

You remain highly flexible and adaptable when faced with ambiguity

Your passion for your work is paralleled by your passion for getting outside and living

The salary range for this role is: CAD$71,000 - CAD$93,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

 *Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.