NOC Engineer

India·Hyderabadmid

OtherNoc Engineer

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NOC Engineer - Job Description

Requirements Summary

We are looking for an experienced NOC Engineer with BTech/BE/MCA. Required Experience: 3-5 Years Work Experience: Identification, reporting, and tracking skills of the alerts from the tools Good skills in incident tracking and coordination from…

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NOC Engineer - Job Description

About us:

Arrise powering Pragmatic Play is a fast growing and one of largest leading B2B content provider to the iGaming Industry and to our customers around the world, offering a multi-product portfolio that is innovative, regulated. Our passion for premium entertainment is unrivalled. We strive to create the most engaging and evocative experience for all our customers across a range of products, including slots, live casino, and bingo.

Job Description:

Arrise powering Pragmatic Play is looking to hire NOC Engineer, who will be responsible for the observability aspects of Infrastructure, databases, application of our platform. The NOC team acts as a liaison between technical support, development, and infrastructure teams by performing the operations based on the documented procedures.

Qualifications:

We are looking for an experienced NOC Engineer with BTech/BE/MCA.

Required Experience: 3-5 Years

Work Experience:

Identification, reporting, and tracking skills of the alerts from the tools
Good skills in incident tracking and coordination from tool/application logs.
Strong Linux systems and good networking knowledge
Knowledge of Web servers (Apache, Nginx, or equivalents)
Knowledge of AWS, Jenkins, Kibana, Grafana
3-5 years of experience working in dynamic, 24x7x365 environments.
Familiarity with scripting tools such as Python and Bash.
Excellent troubleshooter, utilizing a systematic problem-solving approach spanning code, systems, and network theory & protocols (TCP/IP, UDP, ICMP) and ability to read a packet capture/TCPDump etc
Strong analytical skills and able to collate and interpret data from various sources.
Capable of multitasking, good time management and prioritization of workload.

As a NOC Engineer you will be responsible for:

Monitoring technical stack (Viz., servers, network, storage, database and applications etc) to cover the production environments 24x7 in shifts. Sets work schedules for 24x7x365 coverage.
Management (Identification, analysis, reporting, and tracking) of alerts raised by infrastructure elements and application services
On-time Escalation and Reporting of alerts according to the Incident management process
Daily / Weekly Report preparation based on the specified already agreed format and sending the same to a pre-assigned set of recipients
Escalate the incidents based on the standard procedure and run-down follow-up reporting per team and area till closure
Maintain, update, and implement the standard escalation procedures complete with notification matrix and escalation standards
Drives incident management, monitoring, tracking, and ensuring that SLAs are met.
Develops and implements new solutions, strategies, and processes to support the NOC's standard operating procedures.
Maintenance of wiki and technical documentation (for NOC) of processes and procedures used throughout normal operations.

Working with us:

At Arrise, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought, and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.