Customer Account Representative

Company Overview:

Headquartered in suburban Atlanta, Georgia, Artivion, Inc. is a medical device company focused on developing simple, elegant solutions that address cardiac and vascular surgeons’ most difficult challenges in treating patients with aortic diseases. Artivion’s four major groups of products include: aortic stent grafts, surgical sealants, On-X mechanical heart valves, and implantable cardiac and vascular human tissues. Artivion has over 1,600 employees worldwide with sales representation in over 100 countries. The Company has manufacturing facilities located in Atlanta, Georgia, Austin, Texas and Hechingen, Germany. Additionally, it has sales and distribution offices in various countries throughout Europe, Asia, and South America. For additional information about Artivion, visit our website, www.artivion.com.

Position Overview:

The Customer Account Representative will provide customer service functions for sales reps, physicians and hospitals with an emphasis on an assigned region.

Responsibilities:

• Process orders and requests for tissues for assigned region
• Address customer inquiries and provide information about Artivion’s services, products, and ordering processes 
• Create new customer accounts, maintain existing accounts, and implement changes to accounts in SAP
• Initiate customer returns and credits and assist the sales rep in resolving account issues
• Process orders in GHX system
• Create Priority Cardiac Report
• Maintain backorder report
• Process cycle counts for sterile samples and consignment inventory

Qualifications:

• Excellent verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Available to participate in the Customer Service on call rotation
• High School diploma required, college degree preferred
• Must be available to work Monday - Friday, 8:00AM - 5:00PM.
• Must be comfortable commuting to our Kennesaw HQ for trainings (6-8 weeks) and as needed.