Con Ops Staff

United States·Ontariolead

Other

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Quick Summary

Key Responsibilities

Lost and Found Inventory Control: Actively manage the intake of misplaced items. You will carefully check in found items, document descriptions,

Requirements Summary

Punctuality & Reliability: Strict adherence to your scheduled shift times. Con Ops must remain consistently staffed to support attendees and ongoing event logistics.

Technical Tools

Other

Job Description

Responsibilities

~1 min read

→Punctuality & Reliability: Strict adherence to your scheduled shift times. Con Ops must remain consistently staffed to support attendees and ongoing event logistics.
→Organizational Data Skills: High attention to detail and comfort using Google Sheets or spreadsheets to input, track, and locate lost and found items accurately
→Problem-Solving & Patience: The ability to "think on your feet" when tracking down missing items and to remain completely calm, helpful, and polite when dealing with stressed or anxious attendees
→Professionalism: Strong interpersonal and verbal communication skills to handle face-to-face interactions with attendees, staff, and convention leadership with a reassuring and helpful demeanor

Nice to Have

~1 min read

Customer Service Experience: Prior experience in front-desk reception, retail, hospitality, or a fast-paced customer support environment
Convention Institutional Knowledge: Firsthand understanding of the convention layout, event schedule, and general flow, allowing you to answer attendee questions quickly and accurately
Discretion and Honesty: A high level of integrity and trustworthiness, as you will be handling valuable personal property, electronics, and wallets left behind by attendees
Fandom Culture Knowledge: A deep familiarity with convention culture, which helps you anticipate attendee’s needs and the unique challenges that can arise