IT Operations & Support Lead

At Ascentria Care Alliance, technology connects people across programs, locations, and communities—and when it works well, our employees can focus on what matters most: serving others.

We’re looking for an experienced IT Operations & Support Lead who loves solving problems, improving how things work, and being the person others turn to when a technical challenge needs to be figured out.

This is a hands-on technical leadership role for someone who can tackle complex Tier II and Tier III issues while also strengthening helpdesk operations, mentoring team members, improving processes, and helping us deliver a consistently great technology experience across the organization.  

You’ll serve as a key technical resource and escalation point across Ascentria, with opportunities to:

• →Troubleshoot complex Tier II and Tier III technical issues
• →Support Windows Server, Active Directory, networking, VPNs, firewalls, switching, routing, and wireless environments
• →Administer and troubleshoot Microsoft 365, including Teams, Exchange Online, SharePoint, OneDrive, and Entra ID
• →Support Windows devices, printers, peripherals, Android and iPhone devices
• →Monitor helpdesk activity and help ensure tickets have clear ownership, communication, and timely resolution
• →Provide technical guidance, coaching, and mentorship to IT team members
• →Strengthen cybersecurity, access-control, endpoint-protection, and business-continuity practices
• →Improve documentation, SOPs, knowledge-base resources, and escalation processes
• →Partner with vendors and support projects including upgrades, migrations, office moves, site openings, and acquisitions    

This isn't IT for IT's sake. 

Reliable, secure, accessible technology helps our employees deliver healthcare, senior services, and community programs to the people who depend on us. Your work behind the scenes directly supports the work happening in our communities every day.  

You may be a great fit if you bring 5+ years of progressive IT experience across technical support, systems administration, networking, desktop support, or a related area—and you’re ready to be more than the person who simply closes tickets.  

We’re especially interested in someone who is:

 08/2026