Project Manager

Job Description

Provide overall contract and program management oversight supporting USTDA Information Resource Center (IRC) administrative support operations. Serve as the primary point of contact responsible for contract performance, staffing, quality control, records management oversight, facilities coordination, reporting, and customer support services in accordance with contract requirements.

Key Responsibilities

• Provide leadership and management oversight for all IRC administrative support operations
• Manage contract staffing, scheduling, quality control, and performance management
• Serve as primary liaison between contractor personnel and Government stakeholders
• Oversee records management, FOIA support, receptionist operations, mail management, and conference room support activities
• Ensure timely completion of all contract deliverables and reports
• Monitor quality assurance processes and implement corrective actions as needed
• Coordinate onboarding, offboarding, and personnel cross-training activities
• Support development and maintenance of policies, procedures, SOPs, and process maps
• Ensure compliance with NARA records management requirements and USTDA procedures
• Support risk management, workflow analysis, and process improvement initiatives
• Provide oversight of facilities and audio-visual support operations
• Prepare weekly status reports and management briefings for the COR and CO

Qualifications

• Bachelor’s Degree in business, management, or related discipline required
• Minimum 15 years relevant professional experience required
• Demonstrated leadership, supervisory, analytical, and organizational skills required
• Experience managing administrative support or records management operations required
• Strong written and verbal communication skills required
• Experience implementing quality control and process improvement initiatives required

Required Systems, Tools, and Framework Experience

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)
• SharePoint and electronic records management systems
• Project planning and scheduling tools
• Data analysis and reporting tools
• Audio-visual and conference room support systems
• Workflow management and document tracking systems
• Federal records management procedures and NARA requirements

Required Specialized Experience

• Experience managing administrative support operations in a Federal environment
• Experience overseeing records management, facilities management, and administrative workflows
• Experience developing process maps, SOPs, and quality assurance procedures
• Experience supporting Government administrative and information management programs
• Experience coordinating contractor personnel and contract deliverables
• Experience supporting conference room operations and AV troubleshooting during events

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and strive to provide equal employment opportunity to all applicants and staff in accordance with sound employee relations practices and federal and state laws. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry, genetic information, pregnancy status, or any other characteristic protected by law.