Senior Engineer I, Global Product Support

As a Senior Engineer I, Global Product Support at ASM, you will serve as a senior, system‑level technical expert responsible for owning assigned products end‑to‑end, from early concept through alpha, beta, and release.

This role is critical to ensuring technical readiness, execution excellence, and smooth transition of new products into the field. You will work cross‑functionally with engineering, factory, FEMS, and field teams to resolve complex system‑level issues and enable scalable, customer‑ready solutions.

• →Own assigned products end‑to‑end, from concept through alpha, beta, and release, ensuring technical readiness and execution excellence
• →Act as the system‑level product expert across hardware, software, electrical, and process domains
• →Lead New Product Introduction (NPI) and Continuous Improvement Programs (CIPs), including test planning, demo‑lab execution, and field implementation readiness
• →Drive Design for Service (DFS) and Design for Install (DFI) through design reviews to ensure serviceability and manufacturability
• →Define, document, and deploy Best Known Methods (BKMs), NPI procedures, and installation guidelines to enable scalable global execution
• →Interface with engineering, factory, FEMS, and field teams to resolve top product issues and ensure smooth alpha‑to‑beta transitions
• →Lead cross‑functional taskforces for critical product issues, providing clear technical guidance, escalation support, and structured status communication

• Bachelor’s degree or higher in Engineering or a related technical discipline
  (Master’s degree preferred)
• 8+ years of experience in semiconductor equipment engineering or product support
• Hands‑on experience with ALD equipment or related deposition technologies
• Proven track record of leading NPIs and driving complex, system‑level technical issues to closure
• Strong understanding of system integration across hardware, software, and process domains
• Demonstrated ability to lead cross‑functional teams, communicate clearly, and balance development priorities with field readiness

• Strong product ownership mindset with disciplined execution
• Advanced problem‑solving and root cause analysis capability
• Ability to influence and lead without direct authority
• Clear, structured technical communication across global stakeholders
• Experience balancing development speed with field scalability and robustness

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.