Specialist II, Service Operations

The Specialist II, Service Operations plays a critical role in supporting ASM's European Service organization through the administration of spare parts, service operations, procurement activities, and office management. This position serves as a key interface between customers, Field Service teams, Service Management, Finance, and suppliers, ensuring efficient execution of service processes, timely customer support, and accurate business administration.

The successful candidate will be highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced, international environment.

• Prepare and manage spare parts quotations, including spare part reactivations, extensions, and GLP requests.
• Support customers with enquiries regarding part availability, delivery status, and overdue shipments. Follow up on overdue invoices and payment related issues
• Coordinate requests for revised customer purchase orders when pricing or part number changes occur.
• Provide administrative support for tool-down situations, including shipment coordination, escalation and internal meetings
• Serve as the primary administrative contact for our German customers,

• Create service quotations for both contract and time-and-material services.
• Prepare and maintain service contracts and service orders within SAP S/4HANA, including equipment assignments and billing plans.
• Support service invoicing activities in collaboration with regional customer support teams.
• Monitor and report on key service performance indicators, including Field Service inventory management.
• Manage service work-in-progress (WIP) and deferred revenue activities in partnership with Finance and Business Control.
• Support monthly forecasting activities with Service and Marketing leadership.
• Ensure accurate administration and tracking of service-related transactions and documentation.

• Create and manage purchase requisitions (PRs) and purchase orders (POs) for internal purchases and service projects.
• Obtain supplier quotations and support procurement activities.
• Coordinate order processing and purchasing administration in collaboration with other administrative team members.

• Coordinate travel and hotel bookings for employees and visitors, managing relationships and annual agreements with local hotel partners
• Manage relationships and annual agreements with local hotel partners.
• Handle incoming and outgoing mail and courier services.
• Coordinate activities with external vendors and service providers, including ordering and managing office supplies and equipment.
• Support office health, safety, and workplace standards.

• Completed commercial vocational training, business administration, or equivalent qualification.

• Several years of experience in administration, customer support, service operations, purchasing, or a similar business support role.
• Experience working in an international, customer-facing environment is preferred.

• Strong proficiency in Microsoft Office applications as well as practical experience with SAP (ideally S/4 HANA)
• Strong numerical and analytical abilities and experience with quoting, invoicing, purchasing, and contract administration processes.

• Excellent written and verbal communication skills in English.
• German language skills are highly desirable.

• Highly organized with exceptional attention to detail.
• Customer-focused with a strong service mindset.
• Able to work independently and manage multiple priorities simultaneously.
• Reliable, trustworthy, and discreet when handling confidential information.
• Strong problem-solving and coordination skills.
• High level of ownership, commitment, and accountability.
• Effective communicator with the ability to collaborate across functions and cultures.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.