Intune Team Lead/SME

Serves as the technical authority and lead for modern endpoint management within a highly regulated enterprise environment, driving the design, deployment, and ongoing optimization of mobile device and application management strategies using Microsoft Intune. Leads a team of 3+ endpoint management technicians, providing mentorship, performance management, and career development. Leads complex migrations from legacy client-management tools (e.g., SCCM/ConfigMgr, GPO-based management) to Microsoft Intune, translating existing configuration baselines and group policy objects into modern Intune configuration and compliance profiles. Provides advanced troubleshooting and root-cause analysis for device enrollment, policy conflict, and application deployment issues across Windows, iOS, Android, and macOS platforms managed through Intune. Partners with security, networking, and service desk teams to align Intune endpoint configurations with Zero Trust and conditional access requirements, ensuring mission-critical systems remain secure and compliant. Mentors support staff and develops technical documentation, runbooks, and standard operating procedures to sustain long-term operational readiness.

• →Advanced configuration and lifecycle management of Microsoft Intune policies, including compliance policies, configuration profiles, and security baselines across Windows, iOS, Android, and macOS devices.
• →Translates legacy client-management configuration baselines and group policy objects into modern Intune configuration and compliance profiles during large-scale migrations to Microsoft Intune.
• →Designs, deploys, and troubleshoots automated enrollment workflows in Microsoft Intune, including Windows Autopilot, Apple Automated Device Enrollment, and Android zero-touch/bulk enrollment for enterprise-scale device fleets.
• →Applies scripting and Microsoft Graph API-driven automation for Intune application packaging, policy deployment, reporting, and operational reconciliation tasks.
• →Performs advanced root-cause analysis for Intune enrollment failures, policy conflicts, and application deployment errors; serves as the escalation point for complex endpoint incidents.
• →Applies knowledge of Microsoft Entra ID conditional access, identity-based security controls, and Intune compliance policies supporting Zero Trust architecture in a highly regulated government environment.
• →Develops migration runbooks, rollback procedures, technical documentation, and knowledge-transfer materials for Intune operations; mentors support staff on Intune and endpoint management best practices.
• →Leads, mentors, and develops a team of 3+ technicians, including conducting performance reviews and building individual career-development plans.

• Active DoD Secret clearance required.
• Demonstrated expert hands-on experience administering Microsoft Intune, including compliance policies, configuration profiles, app deployment, and enrollment (required).
• Microsoft 365 Certified: Endpoint Administrator Associate, or comparable modern-desktop certification.
• DoD 8140 (formerly 8570) compliance at the appropriate IAT/IAM level for the role.
• Experience leading migrations from legacy client-management tools (e.g., SCCM) to Microsoft Intune.
• Demonstrated experience leading a team of 3 or more technicians, including mentoring, conducting performance reviews, and developing staff career-growth plans.

• Bachelor's degree in IT, Computer Science, or a related field, or equivalent relevant experience.
• 6–10 years of endpoint management, systems engineering, or enterprise mobility experience, with significant depth specifically in Microsoft Intune administration.

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Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.