General Manager (GM) - Elite sports medicine & human performance clinic

The General Manager (GM) serves as the operational engine of the organization. Operating at the intersection of business execution, sport science, and high-performance delivery, the GM ensures the facility runs like a elite athletic program: aligned, precise, and uncompromising on quality.

You will drive clinic operations, optimize multidisciplinary clinical workflows, manage practice metrics, and ensure a seamless continuum of care across our Movement Specialists, Rehabilitation Specialists, Strength Coaches, and Client Care teams.

• Oversee daily facility operations, ensuring seamless execution across clinical care, performance training, and client management.

• Build, document, and refine operational systems (SOPs) that align sport science methodologies with practical day-to-day clinic workflows.

• Manage facility throughput, equipment maintenance, technology systems, vendor relationships, and inventory.

• Partner directly with the Clinical Director to translate performance philosophies into actionable operational strategies.

• Lead and support front-of-house and administrative personnel to guarantee top-tier hospitality, scheduling accuracy, and revenue flow.

• Align cross-functional clinical teams (Chiropractors, Rehab Specialists, Strength & Conditioning Coaches) to ensure a cohesive patient-athlete journey.

• Uphold a premier, "athlete-first" environment that reflects the standards of a professional sports organization.

• Elevate client touchpoints from initial onboarding through multi-phase recovery and performance training programs.

• Act as the primary point of contact for elevated client service, resolving operational bottlenecks with composure and tact.

• Monitor performance metrics (KPIs), practitioner capacity, schedule density, and patient retention rates to maximize facility utilization.

• Manage administrative oversight including billing processes, operational budgets, financial reporting, and payroll management.

• Identify operational efficiencies and expansion opportunities without compromising clinical standards.

• Operational Expertise: 3–5+ years of operational leadership within high-performance sports environments, elite physical therapy/sports medicine facilities, sports science institutes, or boutique athletic facilities.

• Sport Science / Athletic Foundation: Direct experience or foundational understanding in sport science, athletic training, biomechanics, kinesiology, or high-performance athletics is highly preferred.

• Systems & Team Leadership: Demonstrated ability to direct multidisciplinary teams, structure clear systems, and foster a performance-driven team culture.

• Technical & Business Acumen: Highly proficient with electronic health/EHR software, CRM platforms, scheduling engines, and operational reporting tools.

• Professional Standards: Highly proactive, analytical mindset with superior communication skills and emotional intelligence.

• Facility & Capacity Utilization: Maximizing clinician and coach scheduling efficiency across recovery and training floors.

• Athlete Continuum of Care: High conversion/retention rates as clients progress from acute care into strength, rehab, and performance phases.

• Operational Precision: Zero-friction daily execution between administrative staff, clinicians, and coaching personnel.

• Financial Health: Meeting operational revenue benchmarks while managing facility overhead and margins.