Medical Virtual Assistant / Patient Coordinator

• Answer and manage a high volume of incoming patient phone calls
• Respond professionally to patient emails and administrative enquiries
• Provide patients with updates regarding appointments, referrals, and test results
• Schedule follow-up appointments when required
• Deliver exceptional customer service while maintaining patient confidentiality

• Process specialist referrals and insurance authorizations through payer portals
• Coordinate laboratory and imaging results with the clinical team
• Communicate test results to patients as directed by providers
• Ensure referrals and patient documentation are completed accurately and on time

• Manage pharmacy refill requests and medication-related communications
• Maintain accurate patient records within the electronic health record (EHR) system
• Upload and organize clinical documentation
• Support providers with day-to-day administrative tasks and workflow management
• Track outstanding administrative tasks and ensure timely completion

• Coordinate with providers and medical assistants to support smooth daily operations
• Maintain accurate records and documentation
• Follow established workflows and clinic procedures
• Identify opportunities to improve administrative efficiency and patient communication

• Previous experience working in a U.S. medical practice as a Medical Virtual Assistant, Patient Coordinator, Medical Receptionist, or Medical Administrative Assistant
• Strong understanding of HIPAA and patient confidentiality
• Excellent spoken and written English
• Confident telephone manner with outstanding customer service skills
• Experience handling patient scheduling, referrals, and medical administration
• Strong organizational skills and exceptional attention to detail
• Ability to manage multiple priorities while working independently

• Experience using Office Ally, Practice Mate, EHR 24/7, or similar electronic health record systems
• Familiarity with insurance referral processes and pharmacy communications
• Previous experience supporting primary care, family medicine, or outpatient medical clinics
• Experience working remotely in a healthcare environment

• A proactive healthcare administrator who enjoys creating efficient workflows
• Someone who communicates professionally and compassionately with patients
• A highly organized individual who takes ownership of their responsibilities
• A dependable team member who can work independently with minimal supervision
• A detail-oriented professional committed to delivering outstanding patient care through exceptional administrative support

This is an opportunity to become a valued member of a growing medical practice where your work will have a direct impact on both patient experience and operational efficiency. As the clinic continues to expand, there will be opportunities to take on increased responsibility in patient operations and practice administration.