Patient Coordinator (Functional Medicine Practice)

• Answer incoming patient phone calls in a professional and empathetic manner
• Respond promptly to patient text messages and general inquiries
• Manage inbound faxes and route documentation appropriately
• Provide patients with scheduling assistance and general practice information
• Deliver an outstanding patient experience across all communication channels

• Schedule and coordinate patient appointments
• Maintain and update patient records within the electronic medical record (EMR) system
• Upload and organize clinical documentation and laboratory results
• Support providers with day-to-day administrative tasks
• Ensure all documentation is accurate and completed in a timely manner

• Monitor communication queues and ensure timely responses
• Assist in maintaining efficient administrative workflows
• Coordinate internally with the clinical team to support patient care
• Help identify opportunities to improve operational efficiency as the practice grows

• Previous experience in a U.S. medical office, healthcare administration, or patient coordination role
• Excellent spoken and written English with a clear, professional telephone manner
• Strong customer service and interpersonal communication skills
• Experience handling patient phone calls and appointment scheduling
• Exceptional organizational skills and attention to detail
• Ability to work independently while managing multiple priorities
• Understanding of HIPAA and patient confidentiality requirements

• Experience working in functional medicine, primary care, concierge medicine, or specialty medical practices
• Familiarity with Cerbo EMR, Spruce, or similar healthcare software
• Experience coordinating patient communications across phone, text, and email
• Prior remote healthcare support experience

• A warm, patient-focused communicator who enjoys helping others
• Someone who is dependable, proactive, and highly organized
• A professional who remains calm and efficient in a busy healthcare environment
• An individual who values accuracy, confidentiality, and exceptional patient service
• A team player who enjoys contributing to the growth of a collaborative medical practice

As the practice continues to expand with additional providers and services, this role offers the opportunity to take on increased responsibility in patient operations, workflow management, and practice administration. You'll become an integral member of a growing healthcare team dedicated to delivering an outstanding patient experience.