Senior/Principal Engagement Manager

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

We’re looking for experienced Senior/Principal Engagement Managers to join our growing team.

As a trusted partner to our customers, you’ll lead large-scale enterprise engagements, evolve delivery frameworks, and ensure seamless implementations from kickoff to long-term success. You’ll collaborate across Executive Leadership, Engineering, and Sales to drive measurable outcomes and strategic value for our clients.

🤝 Lead end-to-end enterprise implementations by driving onboarding programs for new clients, ensuring delivery excellence, milestone clarity, and stakeholder alignment.

🧭 Design and optimize engagement frameworks that scale, building repeatable methodologies for implementation, customer success, and account management.

📅 Run programs with precision by managing timelines, reports, stakeholder communication, and executive readouts for high-impact accounts.

🚗 Resolve complex challenges by addressing escalations and technical issues head-on, collaborating with Product, Engineering, and Sales to achieve strategic outcomes.

🛠️ Accelerate customer adoption and expansion by helping clients unlock full value from our platform through best practices, enablement, and proactive engagement.

🧠 Serve as the Voice of the Customer by surfacing insights and advocating for customer needs to inform product improvements and internal processes.

📈 Drive continuous improvement by partnering with leadership to refine tools, metrics, and methodologies that enhance customer experience at scale.

🎯 Demonstrated experience managing enterprise-scale implementations and customer programs for multimillion-dollar accounts.

🗣️ Strong executive communication skills, with the ability to translate complex technical concepts for business and leadership audiences.

💻 Technical fluency with APIs, integrations, and data exchange formats such as JSON, and the ability to collaborate effectively with engineering teams.

💪 A bias for action and ownership, with the resilience to navigate challenges and deliver results in dynamic environments.

🚀 A builder’s mindset, passionate about creating structure, defining best practices, and scaling processes as the organization grows.