Team Lead - Control Tower

ATC is a global logistics, white-glove, and technical services specialist for data centers. For over 45 years, we’ve helped deliver Europe’s data centers safely, securely, and right the first time. Our work includes specialist IT transport and relocations, as well as full data center commissioning and decommissioning.

As part of the Arvato Group, we benefit from the strength, scale, and global expertise of one of the world’s leading supply chain and technology partners. What truly sets us apart, however, is our people. We invest in training, development, and continuous improvement, and we take pride in building long-term relationships with our clients and teams across Europe.

We are seeking a proactive and experienced Team Lead to support the daily leadership of our Control Tower Planning Team, which manages transport planning for hyperscale data centre clients across Europe, the UK and Ireland. The role involves supporting the planning, booking, monitoring and reporting of transport activity while ensuring high standards of customer service, operational performance and planning accuracy.

Reporting to the Planning Manager, the successful candidate will provide daily leadership to the Planning Team, act as a key point of contact for designated customer accounts, and support continuous improvement across planning processes, team performance and service delivery. This is a fast-paced operational role requiring strong organisation, clear communication, attention to detail and the ability to make sound decisions under pressure.

Role & Responsibilities

• Lead the day-to-day activities of the Planning Team, ensuring shipments, routes and resources are planned effectively to meet customer service and operational performance targets.
• Oversee ATC’s internal truck fleet planning to ensure utilisation targets are achieved.
• Provide regular updates to the Planning Manager on team performance, planning activity, vendor issues, operational risks, KPI trends and service delivery.
• Oversee active shipment monitoring and customer communications, ensuring updates, queries, changes and escalations are managed accurately, promptly and professionally.
• Lead daily operational calls, ensuring priorities, risks, escalations and actions are clearly communicated and followed through.
• Support team resource planning, including rota coverage, holiday approvals and workload allocation.
• Liaise with subcontractors, overseas offices, ATC operations, field teams, customers and supply chain teams to ensure schedules, service levels and operational requirements are met.
• Coach, support and develop team members through regular performance monitoring, 1:1 meetings and identification of training needs.
• Support audits, SOP reviews and process improvements across key planning functions to improve consistency, reduce risk and maintain quality, service and compliance standards.
• Liaise with Finance and Accounts teams to support accurate billing, quoting and financial administration.
• Complete payroll reporting and other administrative tasks as required.

About You

The successful candidate will be required to possess and demonstrate:

• Substantial experience in transport planning, ideally with at least three years’ experience in a similar logistics, transport or planning environment.
• Experience within the logistics industry, with knowledge of high-service or white glove operations considered beneficial.
• Strong leadership, communication and interpersonal skills, with the ability to support, guide and develop a team.
• Excellent written and verbal communication skills, with the ability to engage professionally with customers, colleagues and external partners.
• Strong organisational skills, attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Excellent IT skills, including Microsoft Office and Microsoft 365 applications.
• A good understanding of the EU Working Time Directive, digital tachograph regulations and other relevant transport compliance requirements is beneficial.
• A proactive approach to problem solving, process improvement and service delivery.

Desirable Skills and Experience

• Working knowledge of a European language.
• Experience using Microsoft SharePoint in a corporate environment.
• Previous experience supporting customer-facing operational accounts or managing service performance through KPIs.