ATS Integrated Solutions - Senior Security Service Technician

The Senior Security Service Technician will lead projects, execute service calls, train customers, train technicians, program systems, and assist with customer phone support. Assure that projects are properly staffed and communicate consistently with the General Contractor or POC. Senior Tech should exhibit a high level of device troubleshooting and installation knowledge in access control, video security, alarm installation and related technologies. This position will be required to support the service department by taking 24hr on-call for service as needed. On-call is typically once a month for 7 days.

This is a non-exempt position.

• →Perform Service Support Program duties
• →Execute and lead quoted service projects
• →Troubleshoot access control, intrusion, intercom, and video management systems.
• →Replace failed components, as necessary
• →Communications with Supervisor, Service Coordinator, Account Manager, and Customer
• →Perform initial programming on systems (i.e., Lenel, Bosch, Avigilon, Milestone, and Genetec)
• →Plan and organize acceptance of Certificate of Completion by customers, ensuring system functionality and customer satisfaction, by reviewing the drawings and scope of work as well as the sequence of operation.
• →Ensuring that all assigned installation projects are managed properly in accordance with ATS’s policies and procedures, are timely completed, and are completed in accordance with budget.

• Experience with Access Systems, VMS, IP based Intercoms, Intrusion Systems, and hardware installation
• Strong troubleshooting skills
• Knowledge with LAN, WAN, and relay logic
• Computer hardware and software skills. (Microsoft Word, Excel, hard drives, etc.)
• Ability to be a leader and work independently
• Strong communication and interactive skills
• Must have a valid Driver’s License and be insurable on company’s policy.
• Travel up to 20 - 30%

CREDENTIALS AND EXPERIENCE:

• AA degree in applied technology or 5+ years industry experience
• Training Certifications (i.e., manufacturers and/or safety)
• Equivalent combination of education and experience
• Computer programming experience
• Troubleshooting experience
• BISCI certification or equivalent is a plus.