Senior Tech Service Mgmt

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections

Serve as outage manager/crisis manager/incident manager/problem manager to ensure optimal performance, reliability, and continuous availability of technical services across multiple technical organizations, enabling uninterrupted business operations for end users.

Typical tasks may include, but are not limited to, the following:

• →Service Availability and Performance: Ensure continuous availability and optimal performance of IT/Network services to support uninterrupted business operations.
• →Incident, Problem, and Change Management: Address and resolve incidents quickly, oversee changes to minimize service and exposure risks, and identify root causes to prevent future issues.
• →Configuration and Capacity Management: Maintain an accurate CMDB (Configuration Management Database) and manage system capacity and demand to meet current and future needs.
• →Stakeholder Collaboration and Communication: Work closely with business units, technical teams, and vendors to ensure alignment, effective service delivery, and clear communication. Manage technical insights, collaboration, and recommendations for network optimization/enrichment & streamlined operations.
• →Service Levels, Reporting, and Compliance: Define and ensure compliance with SLAs (Service Level Agreements), provide regular performance reports, and manage compliance with regulations and risk factors. Ensure alternate routing and fault tolerance to ensure customer requirements are met.

• Bachelor’s degree (BS/BA) desired in Computer Science.
• 3+ years of related experience.
• Certification is required in some areas.

What you’ll bring

• An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts.
• Guides others, applying advanced principles and company practices.
• Leads moderate sized projects (or parts of larger projects) with strategic value.
• Operates autonomously with frequent senior leadership interaction.

• No

• Creates plans and manages Tier 2 issues and solves complex immediate issues.

Our Senior Tech Service Mgmt-2, earns between $105,600 - $158,800. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.