Admin Assistant III - Cardiology

Under the supervision of the Office Manager performs duties as assigned that include communication, receptionist, secretarial and operational duties for Physician Office Practice, while serving as the liaison between the patient, other staff and the physician.

In addition to basic administrative responsibilities, the Admin Assistant III will be expected to perform a number of advanced duties such as department schedules, budget and data analysis and reporting.  Assists in orienting new employees and provides ongoing guidance to other Administrative Assistants within the department to the overall functioning of this front office area, reporting back to and seeking assistance from the Medical Office Manager as needed.

• High School Diploma or equivalent experience required
• Associate's degree preferred
• Five or more years’ experience in a customer service or administrative / clerical role required
• Three years of medical office experience supporting a manager preferred
• Experience in a healthcare setting preferred
• CHAA certification preferred
• Knowledge of medical coding preferred

Communication

• Exhibits excellent written and verbal skills.
• Utilizes assertive communication skills in addressing concerns or problems.
• Participates as a member of organization/institutional committees as requested.
• Communicates with others in a courteous, effective and cooperative manner.

Initiative

• Able to conceive innovative strategies and ideas for the center, exhibiting “out of the box” thinking.
• Performs job duties effectively with minimal direction.
• Initiates new ideas and projects that enhance patient care or other aspects of services and care.

Team Orientation

• Serves as a team member and role model among co-workers and peers.
• Assures that any oral or written disclosure of personally identifiable healthcare information should be minimum necessary to serve the purpose of performing quality care to the patient.
• Understands any disclosure outside payment, treatment, or healthcare operations requires written patient authorization in each instance.

Respect

• Understands and demonstrates sensitivity to the cultural diversity of patients, staff, and visitors.

Skill Requirements

• Requires a strong understanding of administrative and office work and procedures with the ability to file accurately.
• Strong proficiency in Microsoft Word, Excel and PowerPoint; proficient with computers to include keyboarding, navigation and use of email.
• Ability to prioritize and work on multiple projects and duties with deadlines
• Ability to work with multi-line phone and computer systems accurately and efficiently.
• Effective customer service and relationship building skills with patients, visitors and staff; ability to respect dignity of all patients and follow HIPAA rules without breaches in confidentiality.
• Ability to transcribe documents.
• Strong listening, verbal and written communication skills.
• Ability to analyze and present information.
• Ability to lead, train, and mentor AAI and AAII staff.
• Ability to coordinate positive workflow and AA staff optimal scheduling.

Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient services which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.

Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.