Call Center Specialist - Connection Center (PRN)

United States·Fishersvillemid

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Overview

Overview At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes,

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At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

What We Offer

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We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential — personally, professionally, and financially.

Explore our Benefits, current Hiring Incentives, and our Taking Care of Us initiative — which embraces Belonging, Respect, Inclusion, Diversity, Growth, and Equity (B.R.I.D.G.E.) — to see how we invest in our team members and culture.

The Call Center Specialist plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

Serves as point of contact for incoming phone calls for patients, families and team members. Provides compassionate, accurate and timely assistance. Ensure callers feel heard, supported and cared for in their interaction.

Answers calls promptly and politely
Routes calls as needed to appropriate department/area
Follows protocols as related to HIPAA regulations and Augusta Health policies and procedures
Verifies patient information as needed
Provides information to callers as requested and as appropriate
Utilize the electronic heath record software (Expanse) as needed

Requirements

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Education: None
Licensure/Certification: None
Experience: Previous customer service experience
Driver’s License: N/A
Eligibility to work in the United States and meet Virginia state employment requirements

Education: None
Licensure/Certification: None
Experience: Experience in Healthcare
Prior experience in a hospital, healthcare system, or related service-oriented environment
Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

Knowledge of medical terminology
Familiarity with patient privacy regulations
Clear and empathetic verbal communication
Active listening skills
Handles confidential interactions and information with extreme discretion to work within HIPAA privacy regulations
Strong written, verbal and audible communication skills

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.