IT Applications Supervisor

At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

• Conducting performance reviews
• Providing ongoing counseling and coaching
• Recommending promotions
• Creating long-range staffing plans
• Recommending salary changes
• Setting performance goals and objectives
• Assessing staff training & development needs
• Hiring (interviewing and assisting with staffing decisions)
• Mentoring for performance improvement
• Maintaining team member documentation and records as appropriate.
• Operates in support of Information Security and Compliance, by ensuring teams adhere to policies, and support of hardening efforts to ensure the protection of organizational data and systems.
• Assist with project coordination and execution in manner that aligns team efforts with priorities and ensuring timely delivery.
• Work with vendors to ensure reliability, efficient service agreements, and timely issue resolution, in support of ensuring vendor relations required for successful hospital operations.
• Developing and communicating staff schedules in accordance with customer needs; ensuring adherence to time and attendance policies and procedures;
• Creating and maintaining a high-performance environment characterized by positive leadership and a dedicated team orientation.
• Is an accessible and visible role model for subordinates.
• Fosters enthusiasm and maintains mutual trust, candor and respect with staff; ensures productive resolution of conflict.
• Supervises staff's technical and professional performance.
• Resolves technical and personnel issues timely. Repetitive issues are kept to a minimum, and goals set to correct actions.
• Frontline supervision performance feedback occurs with staff in a timely manner.
• Staff work time and attendance is monitored for adherence to Augusta Health policies.
• Monitors productivity indicators and proposes adjustments as needed.

• Education: Bachelor's Degree or ten years' experience
• Licensure/Certification: ITIL4 Foundation Certification required within 1 year of hire
• Experience: Five years of related healthcare IT experience (unless no bachelor's degree, then ten years of experience required)
• Driver's License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements

• Education: None
• Licensure/Certification: None
• Experience: None
• Prior experience in a hospital, healthcare system, or related service-oriented environment
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

• Candidate must have strong verbal, written and interpersonal communication skills and the ability to communicate appropriately with technical, clinical, and business experts.
• Knowledge and experience with Windows operating systems. Considerable experience with Microsoft Word, Excel and Outlook is expected.
• Knowledge of IT Service Management applications and ITIL processes and procedures.
• Good analytical, problem solving, and data management skills.
• Dedicated commitment to customer service.
• Demonstrates commitment to process improvement and adherence of best practices.
• Possess ability to work independently with minimal supervision, assume responsibility and ownership of problems, and be self-driven to obtain resolution to issue.
• Ability to manage their own and others’ time to optimize efficiency and productivity.
• Ability to mentor and provide guidance, training, and developmental opportunities for team members.
• Ability to make quality, independent decisions.
• Ability to set expectations for staff and monitor delegated activities.
• Ability to solve conflicts and manage and repair relationships.
• Ability to maintain confidentiality and adhere to all organizational policies and procedures including those related to PHI.
• Ability to cope with stressful situations and maintain a calm and professional demeanor.
• Ability to manage difficult or emotional customer situations, respond promptly to customer needs, and solicit customer feedback to improve services.
• Able to handle occasional intense demands as may arise from meeting deadlines, addressing physicians, and dealing with confidential situations.

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.