Implementation Manager

Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need.

AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies.

CORA supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch.

The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it.

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  Own end-to-end implementations from kickoff through go-live

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  Define project plans tailored to each customer’s unique needs, resources, and desired outcomes

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  Personally configure and deploy Aurelian’s solution and dashboards in customer environments

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  Translate real-world emergency response workflows into system configurations.

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  Resolve issues across APIs, integrations, and data flows

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  Work cross-functionally with engineering, product, marketing, vendors, and customers to unblock progress

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  Ensure milestones and deliverables are met on time and at a high standard of quality

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  Perform risk management and proactively implement corrective actions

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  Drive timelines and stakeholder communication without losing technical depth

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  Identify gaps in implementation processes and build scalable playbooks, documentation, and repeatable workflows to improve how we deploy

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  Contribute beyond individual implementations by improving team-wide processes and resources

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  Conduct in-person training sessions and knowledge transfer for client teams

• 2-6 years of experience in implementation, technical project/account management, or similar customer-facing roles

• Strong technical fluency (SaaS platforms, integrations, system behavior)

• Practical working knowledge of software implementations and technical concepts

• Experience working directly with customers in technical environments

• Ability to translate complex workflows into working system configurations

• High ownership mindset – you take responsibility for outcomes, proactively step in where needed, and contribute beyond your immediate scope

• Comfortable operating in ambiguity and fast-moving environments

• Serve as a trusted advisor to customers – guiding them toward best-practice solutions with empathy and sound judgment, while using thoughtful influence to drive successful onboarding and long-term outcomes

• Comfortable having direct, constructive conversations to address misalignment, push back when needed, and ensure the right outcomes for both the customer and the business

• Analytical mindset and strong problem-solving ability

• Excellent written, verbal, and interpersonal communication skills

• Exposure to public safety, operations-heavy, or workflow-driven industries

• Background in early-stage and/or high-growth startups

• Experience with GIS, telephony systems, or call-handling tools

To learn more about what it's like to work at Aurelian, visit our About Us page and follow us on LinkedIn to stay up to date!

We encourage you to apply even if you don’t meet every qualification listed above. We believe exceptional people come from many different backgrounds, and we’d rather connect with you than miss the opportunity.

Come do the best work of your life and join us in shaping the future of critical technology that truly matters.