Quality Consultant

About This Position

Under general supervision serves as a subject matter expert related to continual improvement activities which includes quality assurance, process improvement and risk mitigation activities within the organization.

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

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  Supports projects related to the development of improvement of organizational programs, processes, and systems.

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  Uses quality assurance methodologies to assist with current state analysis assessments.

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  Conducts continuous improvement projects for business units within the organization.

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  Supports risk mitigation evaluations to improve organizational performance.

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  Conducts assessments of organizational systems and processes.

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  Supports project teams and organizational change efforts.

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  Conducts continual improvement training.

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  Supports the organizations quality center of excellence.

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  May provide leadership, work assignments, evaluation, training, and guidance to others.

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of process improvement methodologies.

• Knowledge of performance measure development analysis.

• Knowledge of applicable City of Austin, State, and Federal statutes, ordinances, and codes.

• Knowledge of City practices, policies, and procedures.

• Skill in communication in a variety of formats including print, oral and formal presentations.

• Ability to work with frequent interruptions and changes in priorities.

• Ability to establish and maintain working relationships with other City employees and the public.

• Ability to look at situations systematically.

• Ability to work independently.

• Ability to understand, interpret, and apply detailed and complex information.

• Ability to implement recommendations.

• Ability to identify and analyze system faults.

• Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) of experience related to the job.

• Lean Six Sigma Green or Black Belt certification may substitute for two (2) years of experience.

• Knowledge of TCOLE requirements.

• Knowledge of audit practices.

• Knowledge of leadership techniques.

• Familiarity with law enforcement culture.

• Knowledge of principles and practices associated with Field Training.

• Skill in collecting and analyzing participant feedback.

• Skill in planning and coordinating programs.

• Skill in handling multiple tasks and prioritizing.

• Skill in data analysis and problem solving.

• Ability to work in fast-paced, critical environment.

• Ability to use computers and various software applications.

• Good judgment, tact, and diplomacy working with diverse groups.

• Experience in teaching.

• None.

A complete and detailed City of Austin employment application is required to help us better evaluate your qualifications. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience and education that is relevant to this position. Starting salary will be based on overall relevant experience and education. Application must include job titles, job duties performed, full or part time status. Your work history should include the duties you performed, any supervisory or lead responsibilities, and any equipment or computer software used.

Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Please Click here to find more information.

All Austin Police employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.

• APD must review all secondary employment.

• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with APD, as well as current APD employees considering Secondary employment.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

This posting can close at any time after 7 days.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

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• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.