Account Based Renewals Representative, Portugal

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  Execute End to End Renewal Motions

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  Independently own and execute full renewal workflows across assigned Regional Accounts

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  Close Renewals

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  Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance

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  Drive and Close Seat Expansions

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  Identify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas) at time of renewal using standard playbooks and creative approaches

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  Monitor Auto Renewal Status

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  Monitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgment

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  Customer Procurement Interaction

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  Work directly with customer procurement teams to ensure renewal execution and accuracy

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  Provide mentorship to less experienced colleagues as appropriate

• Organizational & Time Management: Optimizes workflows to manage high volume renewals efficiently with minimal oversight

• Customer First Mindset: Proactively identifies customer needs and drives retention outcomes

• Advanced Communication: Applies creative communication techniques to influence renewal decisions

• Advanced Negotiation: Uses creative and structured approaches to secure renewals

• CRM & Data Proficiency: Optimizes CRM usage, analyzes renewal data, and automates workflows to improve efficiency

• ATU (Account Team Unit) Collaboration

• Expansion Qualification: Engage Account Executives (AEs) on larger cross sell or expansion opportunities using creative approaches

• Customer Success Alignment: Support collaboration with Customer Success Managers (CSMs) to identify retention and adoption strategies

• Partner Engagement: Provide light touch support to partners for partner owned accounts

• Insights Sharing: Share churn risks, renewal blockers, and missed upsell signals across teams and regions

• Feedback Loop: Provide structured feedback on product experience and packaging based on customer interactions

• 2–4 years of experience in renewals, inside sales, account management, or customer success, preferably in a software or SaaS environment

• Fluency in English + Portuguese

• Demonstrated ability to independently manage high volume renewal cycles

• Strong communication and negotiation skills with the ability to influence customer outcomes

• Experience using CRM systems to manage pipelines, forecasts, and renewal workflows

• Strong organizational skills and ability to prioritize across multiple renewal motions

• Experience engaging customer procurement or commercial teams

• Experience working in subscription or recurring revenue business models

• Proven experience identifying churn risks and upsell signals using data or customer insights

• Familiarity with partner assisted or partner led renewal motions

• Experience mentoring or supporting more junior sales or renewal representatives

• Experience providing product or packaging feedback to internal stakeholders

• Comfort working across cross regional or matrixed sales organizations

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