Scaled Customer Success – AEC Industry Advisor, UK I

Join Autodesk's Scaled Customer Success team, where we create impactful experiences for our customers while supporting improved revenue and overall company growth. As we transform our business model, driving continuous adoption of our technology is key to success for both Autodesk and our customers.

You will be part of the EMEA Scaled Customer Success team, working with a large and diverse customer portfolio across the UK&I region, specializing in supporting customers through the Onboarding and Adoption stages of the customer lifecycle. Your goal is to help architecture, engineering and construction companies achieve business success through digital transformation, automation, and innovative workflows such as Building Information Modeling (BIM), prefabrication, sustainable design practices and cloud-based solutions.

Our guiding principles are to be collaborative, foster a growth mindset, reimagine what is possible, and be unstoppable in our pursuit of impact and results. We build trust through every interaction and are committed to creating a diverse and inclusive workplace.

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  Proactively engage with a broad portfolio of customers through outbound calls, emails, digital campaigns, and meetings, leveraging industry-specific knowledge. Interact with various personas within customer organizations, from IT staff to C-level executives.

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  Establish and execute scalable onboarding and adoption strategies to increase customer outcomes. Monitor customer usage data and other health indicators, and translate these into targeted customer success engagements to increase Autodesk product usage and adoption.

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  Identify and engage with at-risk accounts using strong discovery and consultative skills to mitigate risk and realign them to success.

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  Help customers maximize the value of their Autodesk investment by identifying opportunities to expand product utilization, improve existing workflows, and, where appropriate, uncover opportunities for business growth.

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  Collaborate cross-functionally with Sales, Channel Partners, Support, and other Autodesk stakeholders to drive customer milestones.

• Professional working proficiency in English

• Relevant experience or education in the Architecture, Engineering and Construction Industry or similar fields

• Strong communication skills such as relationship building, interpersonal skills, empathy, active listening, influencing and negotiating, objection handling and storytelling

• Proficiency or familiarity in the following skills: time management, account management, business acumen, problem solving, data analytics, strategic thinking, and planning. 

• Ability to drive cross-functional collaboration and stakeholder management. 

• Experience delivering customer engagement at scale or through digital-first approaches is an advantage.

• AI savviness is a plus.

• Experience working in diverse teams and a commitment to fostering an inclusive workplace.

• Hybrid role

Learn More

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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