Director, Lender Development

• Contribute to a robust product road map through understanding and sharing of industry news, trends, advancements and lender innovation:  product / service expansion, new asset types.
• Represent Dealertrack and the industry at various events.
• Be a proactive, self-motivated go-getter who consistently seeks out new revenue/volume opportunities:  new lender onboarding, partner opportunities to expand the Dealertrack footprint, expanding existing lender relationships, and uncovering unmet client needs.

• Build Dealertrack’s relations with C-Suite executives for assigned Lender accounts through consistent, well-planned touchpoints with key business contacts at all levels.
• Manage partner expectations from a design and delivery standpoint by thoroughly understanding customer requirements, how they fit within their strategic objectives, and by providing frequent and timely updates.
• Qualifies, prioritizes, and manages the pipeline of Lender enhancement initiatives by understanding the business impact and value of each initiative.
• Develops analytics and insights by understanding how Dealertrack’s business intelligence can contribute to the success of Lenders and by delivering presentations and proposals that deliver business value and insights.
• Engage effectively across internal departments (Product, Sales, Technology, Operations, and Finance) to deliver coordinated support and execution.
• Facilitates resolution of Lender service issues, including functional reviews, training, platform utilization, escalation handling, billing invoices, and payments.
• Be the face of the business, embodying "Lender service excellence" to build trust, engagement, and strengthen long-term partnerships.

• Construct strategic plans and business reviews for assigned accounts which support Lender client strategies and plans by engaging senior leaders and understanding their strategic priorities, operations and key initiatives.
• Contribute to Dealertrack quarterly business planning by qualifying enhancement opportunities and developing business cases that clearly illustrate the investment required and potential return.
• Participate in product road maps and product strategies by providing Lender insights to Dealertrack Product Management and helping to quantify the business value for new product development initiatives.
• Work closely with Product Management and Product Owners to establish priorities for client projects and requests and clarifying requirements and business impact.
• Drive customer retention through value-added strategies, ongoing engagement, and proactive support
• Create and deliver compelling presentations that clearly communicate business impact, using data and story-telling to build alignment and support
• Demonstrate strong negotiation skills to drive successful outcomes in complex stakeholder environments.
• Generate new leads by leveraging relationships, market insight, and network expansion—growing the pipeline with high-value opportunities
• Develop plans of action for maximizing Lender product utilization.  Communicate progress to Dealertrack Leadership team.

• Post Secondary School education, with a desire for continuous learning and improvement
• 5-7 years’ experience in account management, banking, finance or auto industry, with a demonstrated ability to manage a portfolio of diverse customers
• Advanced product and technical skills, and demonstrated ability to manage a portfolio of small and large projects concurrently. Strong knowledge of professional sales, and account management methodologies and experience
• Deep knowledge of the Automotive finance industry; prior experience working for or directly with lenders is highly desirable

• Ability to communicate complex technical information to clients utilizing non-technical, jargon free language
• Excellent communication and customer service skills
• Proven ability to network, build and develop business relationships.
• Exceptional presentation skills, with a talent for delivering impactful, data-driven narratives to internal and external audiences.
• Proven communication skills:
• Translating customer business needs into technical requirements for internal review
• Build and deliver external customer facing business reviews
• Deliver sales presentations / pitch decks, for both internal and external audiences

Hybrid office (2-3 day per week minimum) and remote

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best. 

 Benefits from Day 1 

• Gym discounts 
• Employee and Family Assistance program 
• Virtual wellness events 
• Conferences & training budget 
• Regular internal training programs 

Financial planning 

• Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.