Ironclad (CLM) Administrator (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 3 million providers connected to health plans, and processing over 19 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

We are seeking a highly motivated and detail-oriented individual to join our growing legal team.  The Legal Operations Ironclad (CLM) Administrator will work closely with the Associate General Counsel and business stakeholders at all levels of the company.  As our Legal Operations Ironclad (CLM) Administrator, you will be key in creating processes and practices to improve the day-to-day efficiency and effectiveness of the legal, sales and finance teams.

The Legal Operations Ironclad (CLM) Administrator is responsible for providing expert-level technical support, implementation, and optimization of Ironclad software. This role involves working closely with cross-functional teams, including the legal, finance, procurement, sales and IT departments, to ensure successful deployment, integration, and maintenance of Ironclad's CLM solution.

• Bachelor's degree.

• 2+ years of experience using, managing and implementing Ironclad contract management software.

• 2+ years of experience in technical support, software implementation, or a similar role.

• Expertise in handling the utilization and optimization of Ironclad within an organization.

• Proficiency in system integration, including API development and management.

• Experience with SharePoint, Salesforce, DocuSign and ServiceNow preferred.

• Strong problem-solving and analytical skills.

• Excellent understanding of web technologies, databases, and system architecture.

• Ability to work independently and as part of a team in a fast-paced environment.

• Strong communication skills, with the ability to translate complex technical concepts into understandable terms for non-technical users.

• Exceptional training skills, including presenting in front of a large audience in-person and/or via Teams/Zoom. Experience creating training videos, training documentation and other materials for Ironclad end users.

• Knowledge of SharePoint, Salesforce, ServiceNow, DocuSign, CPQ, Zuora and Workday, and specifically implementation opportunities with Ironclad.

• Knowledge of legal operations and contract management processes.

• Certifications in Ironclad software or relevant technical areas (e.g., ITIL, PMP).

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• Lead and support the implementation of Ironclad software, including configuration, template customization, workflow creation and data migration.

• Serve as product owner for Ironclad workflows, including intake design, launch forms, conditional routing, approval logic, template updates, signature steps, archive steps, workflow testing, release management, and post-launch enhancements.

• Work with internal stakeholders to ensure timely and successful deployment of the Ironclad platform.

• Improve the utilization and optimization of Ironclad within the organization.

• Implement and manage the contract repository within Ironclad, including the transfer of historical contracts into Ironclad’s repository.

• Support the continued development of Ironclad as the primary legal intake and contract workflow platform

• Provide advanced technical support to end-users, troubleshooting and resolving issues related to the Ironclad platform.

• Collaborate with Ironclad’s support team to escalate and resolve complex technical problems.

• Collaborate with internal business systems support to ensure integration with internal applications.

• Assist in the integration of Ironclad with other enterprise systems through APIs and custom connectors.

• Develop and maintain custom workflows, templates, and forms within the Ironclad platform to meet organizational needs.

• Deep understanding of contract metadata, tagging, search, and repository reporting.

• Develop and maintain Ironclad reports, dashboards, scheduled reports, contract reminders, and operational metrics to support Legal leadership, workflow owners, user management, repository health, and adoption tracking.

• Conduct training sessions for end-users and technical teams on Ironclad functionalities and best practices.

• Create and maintain technical documentation, including user guides, integration documentation, and troubleshooting guides.

• Monitor system performance and work with IT teams to optimize the Ironclad environment.

• Manage and execute system upgrades, ensuring minimal disruption to users and alignment with business requirements.

• Maintain administrative access controls and documentation, including user roles, permission groups, administrator accounts, service accounts, shared mailboxes, integration credentials, API/token ownership, and related access-transfer procedures.

• Work closely with legal, finance, procurement, and other business units to understand their needs and ensure Ironclad is configured to support business objectives.

• Communicate technical issues and solutions effectively to both technical and non-technical stakeholders.

• Recruiter Video Interview

• Manager Video Interview

• Panel Video Interview

• Senior Leader Video Interview

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

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