Customer Service Specialist

• 1-3 years Customer Service experience
• High school diploma or GED required.
• Experience with SAP, C4C is preferred.
• Previous customer service, order management, administrative, manufacturing, or distribution experience preferred.
• Basic working knowledge of Microsoft Office applications.
• Effective written and verbal communication skills.
• Strong organizational and attention-to-detail skills.
• Ability to work independently and collaboratively across teams.
• Ability to manage multiple priorities and meet established deadlines.
• Strong customer-service and problem-solving skills.
• Ability to maintain accurate records and follow established processes and procedures.

• Sales orders entry
• Prepare and print order-specific documents, labels, and shipping materials.
• Coordinate with internal teams to prioritize orders and support customer requirements.
• Respond to production, distribution, order status, and delivery inquiries.
• Coordinate and support customer inventory counts, as needed.
• Monitor daily order activity to support requested delivery dates and customer commitments.
• Coordinate shipping activities for assigned accounts to support accurate and timely delivery.
• Maintain required records and filing, including production work orders and shipment documentation.
• Provide general administrative and operational support to Project Managers and other internal partners.
• Provide process guidance and support to associates involved with assigned customer accounts, as needed.
• Perform other duties as assigned.

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

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By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.