PWD Agent

1.Assist passengers with reduced mobility and disabilities throughout check-in, security, boarding, arrival, and baggage claim processes, in accordance with the required Service Level Agreement.

2.Provide wheelchair and manual assistance, ensuring safety, comfort, and dignity at all times.

3.Escort passengers between terminal areas and aircraft gates.

4.Coordinate with check-in staff, security personnel, boarding gate agents, and other relevant departments to ensure timely support and effective communication.

5.Operate special equipment (e.g., wheelchairs) safely and in compliance with procedures.

6.Maintain accurate records of services provided, including escort times and assistance details.

7.Respond to passengers’ individual needs with professionalism, sensitivity, and respect.

8.Adhere strictly to safety, confidentiality, and customer service protocols.

9.Report any irregularities, incidents, or delays promptly to the PWD Supervisor.

• Reliability, punctuality, and respect toward all passengers and colleagues.
• Ability to work effectively within a team and independently with minimal supervision.
• Demonstrated empathy, patience, and professionalism at all times.
• Good physical fitness and stamina to accommodate extended walking distances and to assist or support passengers as required.
• Ability to remain calm and composed in challenging or time-sensitive situations.

• Proficiency in English; knowledge of additional European languages is considered an asset.