Assistant Leakage Technician

Integrated Maintenance, Repair and Development Services (IMRDS) is the team that maintains our water supply systems, handles emergencies like water bursts, and develops new ways to better serve our customers. Whether you're passionate about frontline operational work or playing a part in safeguarding one of the world’s finest drinking water systems, IMRDS offers dynamic opportunities for growth, development, and purpose-driven work.

As an Assistant Leakage Technician, you will play a vital role in helping Anglian Water reduce leakage across our network and support customers in identifying and resolving leaks on their properties.

Working within our newly established Customer Side Leakage team, you'll survey properties with shared water supplies, collect and record network information, and install smart meters on suitable assets. You'll work closely with customers, landlords, housing providers, and internal teams to arrange appointments, complete surveys, and identify potential leakage issues.

This is a field-based role where no two days are the same. You'll spend much of your time outdoors, travelling across the region, working directly with customers and helping us deliver our goal of achieving world-leading leakage performance while providing a first-class customer experience.

You'll receive full training, industry-leading technology, and ongoing support from experienced colleagues to help you succeed and develop your career.

• Conduct shared supply surveys across customer properties and accurately collect asset and network information
• Install smart water meters on suitable customer supplies in accordance with approved procedures and water hygiene standards
• Communicate with customers, landlords, housing associations, and other stakeholders to arrange appointments and explain survey outcomes
• Identify and report potential customer-side leaks and escalate findings to the relevant teams
• Deliver excellent customer service at every interaction, keeping customers informed throughout the process
• Work collaboratively with leakage teams, schedulers, analysts, project managers, and customer contact teams
• Accurately record all work activities, survey findings, and customer interactions using company systems including Oracle and SAP
• Ensure all job notes, records, and work management information are completed to a high standard
• Follow safe systems of work and adhere to all water quality, hygiene, and health and safety procedures
• Support business incidents and operational priorities when required

• A positive, enthusiastic, and customer-focused attitude
• Excellent communication and interpersonal skills
• Ability to work independently while also contributing to a wider team
• Comfortable working outdoors in all weather conditions
• Strong organisational skills and attention to detail
• Ability to adapt to changing priorities and work under pressure
• A proactive and self-motivated approach to work
• Commitment to health, safety, and wellbeing standards
• A genuine desire to contribute to environmental improvement and customer satisfaction

• Experience within utilities, construction, field operations, or a similar environment
• Full UK driving licence is essential
• Good level of IT literacy and confidence using handheld devices and operational systems
• Customer service experience and a passion for delivering excellent service
• Comfortable travelling throughout the region using a company vehicle
• Physically fit and able to carry equipment, undertake lifting activities, and work outdoors regularly
• Ability to read maps, plans, and network information (training provided)
• Strong written and numerical skills with attention to detail when recording information
• Able to manage risk and make sensible decisions in a dynamic operational environment
• Driven, self-motivated, and eager to learn new skills and technologies

At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include:

• Bonus scheme
• Private healthcare
• Competitive pension scheme
• Up to 26 days annual leave, increasing with length of service
• Flexible benefits to support your wellbeing

We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.

If you think this is the next step for your career, apply today!