Patient Service Rep III

United States·Hammonton,Mount Laurelmid

OtherPatient Service Representative

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Quick Summary

Key Responsibilities

Full time benefit-eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.

Technical Tools

OtherPatient Service Representative

Responsibilities

~2 min read

→Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area.
→Notify appropriate personnel to meet and escort patients to the exam room.
→Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.
→Retrieve and appropriately route any messages from the answering service.
→Courteously screen solicitors for relevance to organizational needs.
→Perform registration functions for new or existing patients and activate patient files.
→Effectively collect and record copayments as required.
→Collect and distribute mail accurately and in a timely manner to designated recipients within the care center.
→Offer comprehensive financial support to patients and colleagues regarding complex claim and billing inquiries.
→Demonstrate a strong understanding of insurance and billing claims to accurately interpret information and execute void transactions when required.
→Review and verify patient insurance coverage to determine eligibility and provide comprehensive communication regarding any applicable benefit limitations.
→Ensure accurate and efficient chart completion, including scanning records, organizing inbound faxes, and generating related reports and claims as needed.
→Assist with scheduling patient appointments and follow-up visits.
→Ensure accurate and detailed documentation of patient encounters.
→Demonstrate appropriate chaperone technique and documentation, when necessary.
→Provide additional support to patients and medical staff as needed.
→Address and resolve low-level patient grievances professionally using company policies, while also acting as a liaison to escalate and facilitate resolution of issues with management.
→Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
→Oversee the orientation and training of new PSRs, ensuring they are familiar with care center protocols and procedures.
→Ensure compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA).
→Adhere to practice policies, procedures, and protocols.
→Participate in team meetings and contribute to quality improvement initiatives.
→Lead by example in embodying the organization's mission, vision, and values. Mentor and guide junior staff in ethical practices and professional behavior. Take a proactive role in fostering a culture of integrity, accountability, and excellence, ensuring all colleagues are aligned with and committed to the organization's long-term vision and objectives.
→Other duties as assigned

→N/A

Excellent customer service skills that include written and verbal communication.
Ability to multitask and work in a fast-paced environment.
Compassionate and empathetic attitude towards patients.
Demonstrate time management skills by efficiently prioritizing tasks and patients simultaneously.
Proven ability to work collaboratively within a team environment.
Highly adaptable and willing to adjust to changing priorities and conditions.
Strong knowledge of Microsoft Office Suite
Ability to work a flexible schedule and provide coverage at satellite locations, where applicable, as needed.

High School diploma or equivalent required.
2+ years of experience as Medical Receptionist / PSR
OB/GYN or Women's Health experience preferred, but not required.

What We Offer

~2 min read

✓Full time benefit-eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.

✓Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!

✓401(k) matching

✓Generous PTO offering with additional time off for volunteering

✓Access to Axia providers at little to no cost through Axia’s medical insurance.

✓Axia-paid life insurance, short-term and long-term disability.

✓Free counseling for colleagues and family members, including parents and parents-in-law