Director, Enterprise Business Operations

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

The Director, Enterprise Business Operations is a strategic and operational leader responsible for driving cross-functional execution, improving organizational efficiency, and enabling high-impact decision-making. This role partners closely with senior leadership across Product, Engineering, Finance, GTM, and Operations to define priorities, streamline processes, measure performance, and accelerate the business toward its long-term objectives.

The ideal candidate is analytical, resourceful, highly organized, and comfortable operating at both strategic and tactical levels. They excel in ambiguous environments, influence without authority, and thrive in solving complex business problems.

• Lead annual and quarterly strategic planning, partnering with executives to define goals, success metrics, and execution plans.
• Translate high-level strategy into operational roadmaps, business cases, and actionable workstreams.
• Drive cross-functional alignment and ensure teams are progressing against key initiatives.

• Identify inefficiencies and implement scalable processes, tools, and systems that improve productivity across the organization.
• Develop and optimize operating rhythms (QBRs, weekly reviews, cross-functional standups, OKR tracking).
• Build dashboards and frameworks to measure performance and support data-driven decision-making.

• Conduct deep-dive analyses on operational performance, customer behavior, product usage, and financial metrics.
• Partner with Finance to support forecasting, headcount planning, and resource allocation.
• Create executive-level presentations that synthesize insights and recommendations.

• Lead mission-critical cross-company initiatives from concept through delivery.
• Establish timelines, identify dependencies, mitigate risks, and ensure accountability.
• Communicate progress, blockers, and outcomes to senior leadership.

• Serve as a connective tissue between Sales, Marketing, Customer Success, Professional Services, and Finance.
• Build trusted relationships at all levels, influencing decisions through data, clarity, and strategic reasoning.
• Facilitate collaboration and ensure information flows efficiently across teams.

• 8+ years (Senior Manager) or 12+ years (Director) of experience in Business Operations, Strategy, Management Consulting, Program Management, or similar fields.
• Demonstrated success leading cross-functional initiatives in a high-growth or fast-paced environment.
• Strong analytical skills with the ability to build models, interpret data, and create clear recommendations.
• Excellent communication and storytelling abilities, including executive-level presentation skills.
• Proven ability to operate autonomously, manage multiple workstreams, and navigate ambiguity.

• Experience in SaaS, hardware/software, technology, or product-driven organizations.
• Familiarity with operational frameworks (OKRs, Lean, Agile, Six Sigma, etc.).
• Strong business acumen with the ability to understand both market dynamics and internal operations.
• Experience in both big tech and start-up environments

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.